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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer interactions, including inbound and outbound calls, while ensuring effective resolution of queries and maintaining high standards of customer satisfaction. Proficient in accounts receivable processes, collection strategies, and financial analysis to optimize cash flow and minimize bad debts.
Highest-signal resume keywords
Bachelor's DegreeInsurance Finance UnderstandingCollection ExperienceO2C Cycle KnowledgeAccounts Receivable Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collection StrategiesAccounts Receivable ManagementProcess ImprovementFinancial AnalysisSOP Updates
Soft Skills
Effective CommunicationCustomer Satisfaction FocusRapport BuildingNegotiation SkillsTimely Resolution
Industry Keywords
O2C CycleAccounts ReceivableInsurance FinanceCash Flow ManagementDebt Collection
About the role
Key responsibilities & impact- Manage inbound calls from end customers
- Receive and make outbound calls
- Take action on incoming queries and negotiate when required
- Update the system and handle escalations
- Maximize cash inflows and reduce bad debts
- Provide timely updates to process changes in SOPs
- Collect outstanding receivables
- Resolve customer queries as needed
- Maintain process quality parameters
Requirements
What you’ll need- Bachelor's Degree / Graduation
- Understanding of Insurance Finance and Accounting
- Collection experience
- Understanding of O2C Cycle/AR
- Working knowledge of collections
- Account receivable analysis
- Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
- Focus on customer satisfaction, rapport building, effective communication and timely resolution of customer concerns
- Ability to use fair methods to collect outstanding balances