Training Manager

EXL

. Lead, coach, and develop a team of clinical and coding trainers .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing training strategies within healthcare, focusing on onboarding, performance improvement, and capability building. Proven ability to lead and mentor teams of clinical and coding trainers while utilizing data-driven approaches to enhance training effectiveness.

Highest-signal resume keywords

Training Strategy DevelopmentTeam Leadership and CoachingHealthcare Training ExperiencePerformance Improvement MetricsCertification in Training or Learning & Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Needs AssessmentPerformance Metrics EvaluationClinical and Coding Concepts TranslationTraining Program DevelopmentOperational Timeline Management

Soft Skills

Excellent CommunicationStakeholder ManagementCoaching and MentoringAccountability and EngagementContinuous Improvement Mindset

Certifications & Qualifications

Certification in Training or Learning & Development

Industry Keywords

HealthcareMedical CodingNursingLearning & DevelopmentOutpatient Auditing

About the role

Key responsibilities & impact

Lead, coach, and develop a team of clinical and coding trainers
Establish a culture of accountability, engagement, and continuous improvement
Set performance expectations and provide feedback, coaching, and development opportunities
Oversee trainer performance, workload prioritization, training deliverables, and operational timelines
Develop and execute training strategies and programs supporting onboarding, speed to proficiency, performance improvement, and long-term capability building
Ensure training programs remain relevant, accurate, and aligned with business needs, client expectations, and operational priorities
Conduct training needs assessments and identify capability gaps
Monitor, evaluate, and improve training effectiveness using performance metrics, learner feedback, observations, and assessments
Partner with Operations, Quality, Clinical, Coding, and Leadership teams to align training priorities and drive business outcomes
Maintain visibility into training records, reporting, trainee progression, and readiness metrics
Organize and facilitate training sessions, workshops, webinars, and development activities
Manage team resources and remove barriers impacting trainer success
Stay current on industry trends, best practices, and evolving learning methodologies
Report to the Senior Training Manager

Requirements

What you’ll need

Bachelor’s degree in Education, Business, Healthcare, or related field (or equivalent experience)
5+ years in training or learning & development within healthcare, including nursing and/or medical coding
Proven experience leading and developing trainers, including nurses and certified coders
Certification in training or learning & development strongly preferred
Background in nursing, medical coding, or healthcare operations strongly preferred
Ability to upskill teams and accelerate speed to proficiency through effective training delivery and coaching
Demonstrated success improving training outcomes, performance, and quality through targeted development strategies
Ability to assess skill gaps and implement focused development plans for trainers and learners
Strong leadership skills with the ability to coach, mentor, and drive accountability across training teams
Data-driven approach to evaluate training effectiveness and continuously improve results
Excellent communication and stakeholder management skills across operations, quality, and leadership
Ability to translate complex clinical and coding concepts into clear, practical training
Experience in outpatient, DRG, or CVA auditing preferred but not required
Ability to deliver a 5–10 minute presentation on training approach
Equivalent experience may substitute for the bachelor’s degree

Benefits

Comp & perks

Healthcare, vision, and dental benefits
401(k) options
Fast-paced, innovative environment with industry-leading experts
Hands-on experience with top-tier healthcare clients
Culture of collaboration, support, and inclusivity
Up to 10% annual travel for team meetings and limited client onsite engagements