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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in training program development and delivery, with a focus on operational training and employee development. Proficient in managing training metrics, facilitating effective learning experiences, and collaborating with operational leaders to align training with business needs.
Highest-signal resume keywords
Training Program DevelopmentFacilitation SkillsProject ManagementCommunication SkillsOperational Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Curriculum DevelopmentTraining Metrics ManagementLearning Content CreationOperational Process TranslationTraining Schedule Management
Soft Skills
Coaching SkillsOrganizational SkillsPartnership BuildingAdaptabilityPresentation Skills
Industry Keywords
Premium AuditLearning and DevelopmentInsuranceOperational TrainingClient Onboarding
About the role
Key responsibilities & impact- Lead the day-to-day delivery and administration of Premium Audit training programs
- Oversee new-hire training and prepare employees for transition into operations
- Coordinate operational training for new-client implementations
- Manage refresher and remedial training based on operational needs
- Develop and maintain training schedules, resources, and delivery plans
- Maintain and administer training curricula, materials, job aids, and supporting documentation
- Update training when operational procedures or requirements change
- Promote consistency in training content and delivery across the Premium Audit organization
- Partner with operational subject matter experts to align training with current business practices
- Provide day-to-day leadership, coaching, and support to trainers
- Establish expectations for effective and consistent training delivery
- Support trainer knowledge and facilitation development
- Monitor training completion and effectiveness
- Maintain training metrics and reporting
- Identify trends, skill gaps, and opportunities for additional training or reinforcement
- Continuously improve training programs using feedback and results
- Partner with Premium Audit Operations leaders on training needs and priorities
- Coordinate training for client onboarding, operational changes, and employee development
- Serve as a primary coordination point between Training and Operations for day-to-day training needs
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and relevant professional experience
- Experience in training, learning and development, operations, insurance, premium audit, or a related field
- Prior experience leading training programs, trainers, or operational teams
- Strong facilitation, coaching, and presentation skills
- Strong organizational and project-management skills with the ability to manage multiple training priorities
- Ability to translate operational processes and requirements into clear, practical learning content
- Strong written and verbal communication skills
- Ability to build effective partnerships across Training and Operations
- Comfortable working in a changing environment where client requirements, technology, and operational processes continue to evolve
- Must be based in the United States; territory is Remote USA
Benefits
Comp & perks- Total rewards offered; details provided via EXL US Careers and Benefits link
- Work from home / remote work arrangement