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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital transformation and technology leadership, with a strong focus on operational efficiency and strategic growth within the Payment Integrity sector. Proven ability to manage cross-functional teams, drive client value, and implement data-driven solutions.
Highest-signal resume keywords
Digital Transformation LeadershipData Analytics and AI/ML ApplicationHealthcare IT and Claims ProcessingCross-Functional Team ManagementStrategic Business Process Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital TransformationTechnology LeadershipOperational EfficiencyData AnalyticsAI/ML ConceptsBusiness Process ImprovementSystem ImplementationsKPI ManagementPerformance GovernanceAutomation and Visualization Tools
Soft Skills
Excellent CommunicationInterpersonal SkillsAnalytical Problem-SolvingStakeholder ManagementProactive Leadership
Tools & Technologies
MIS DashboardsAdvanced Analytics ToolsVisualization Tools
Certifications & Qualifications
Master’s Degree in Business AdministrationBachelor’s Degree in Business Administration
Industry Keywords
Payment IntegrityHealthcareClaims ProcessingBusiness OptimizationClient Lifecycle Value
About the role
Key responsibilities & impact- Lead digital transformation and business optimization for EXL’s Payment Integrity Strategic Growth Unit.
- Define and execute the long-term technology solutions roadmap aligned with business goals and market dynamics.
- Oversee technology solution lifecycle, feature prioritization, risk management, and delivery governance.
- Manage relationships with internal technology leaders, cross-functional stakeholders, and external vendors.
- Design and deliver solutions that drive client value, operational efficiency, and strategic growth.
- Present digital solution value propositions to clients and serve as a trusted digital transformation advisor.
- Drive onboarding and implementation of Payment Integrity programs for new and existing clients.
- Define workflows that empower business operators and create measurable client-lifecycle value.
- Assess the Payment Integrity value chain to identify inefficiencies, client friction points, and optimization opportunities.
- Identify root causes, track initiative outcomes, and provide strategic insights for senior leadership decisions.
- Design and deliver executive-level MIS dashboards and reports across Payment Integrity operations.
- Define and manage operational and financial KPIs and performance governance.
- Modernize reporting through automation, advanced analytics, and visualization tools.
- Lead high-performing teams, set objectives, oversee execution, conduct performance evaluations, and ensure productivity goals.
- Collaborate with cross-functional teams to achieve shared goals.
Requirements
What you’ll need- Master’s degree in business administration, Economics, Finance, or engineering.
- Bachelor’s degree in business administration, Economics, IT, or engineering.
- 15+ years of experience in digital transformation, technology leadership, and/or complex operations optimization, ideally within the healthcare or payment integrity sectors.
- Demonstrated acumen in a strategic leadership capacity, overseeing diverse functions including technology, product development, analytics & process optimization.
- Proven track record of success in spearheading large-scale system implementations and driving impactful business process improvement initiatives, preferably within a Health tech company.
- Strong understanding of data analytics, AI/ML concepts, and their application in business solutions.
- Excellent communication and interpersonal skills to build and maintain strong relationships.
- Entrepreneurial drive and comfort working in quickly changing environments.
- Proven ability to build, mentor, and lead high-performing, cross-functional teams.
- Demonstrated ability to understand client problems, solve complex business problems, and develop solutions that fulfill client needs.
- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
- Prior experience with Healthcare IT, claims processing, and data analytics domain is a plus.
- Strong interpersonal skills and stakeholder management skills.
- Ability to collaborate effectively with cross-functional teams and steer internal/external discussions.
- Proactive approach to work and strong sense of ownership and leadership over assigned projects and teams.
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Genuine interest in solving client issues, learning new technologies, market trends, and industry developments.
Benefits
Comp & perks- 5% required travel