Vice President, Sales – Retail

EXL

. Cultivate EXL's market presence and grow business development opportunities with new clients .

Posted 10/8/2026full-timeRemote • CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business development and sales within the BPO and Consumer Retail sectors, with a strong ability to cultivate client relationships and manage complex sales cycles. Proven track record in generating significant revenue through strategic engagement and effective pipeline management.

Highest-signal resume keywords

Business DevelopmentBPO Sales ExperienceClient Relationship ManagementSales Process ManagementConsumer Retail Sector Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Cycle ManagementPipeline ManagementForecastingBudgetingProposal Development

Soft Skills

Relationship BuildingConsultative SellingStrategic ThinkingMulticultural Collaboration

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

BPO ServicesConsumer RetailNorth America Energy & InfrastructureAdvisory ConsultingExecutive Engagement

About the role

Key responsibilities & impact

Cultivate EXL's market presence and grow business development opportunities with new clients
Close big deals with ACV greater than $2M and TCV greater than $10M selling BPO services to Consumer Retail industries
Hunt new logos and manage the sales cycle from deal origination through signed contract and handover to the Account Manager
Apply knowledge of the North America Energy & Infrastructure marketplace and competitor offerings to support growth strategy and investments
Collaborate with Industry Business Unit leads on targeted account strategies and target logos
Build a predictable new-business pipeline generating repeatable and profitable revenue across Business Units
Execute go-to-market plans through targeted campaigns, advisors, influencers, conferences, and industry events
Translate client needs into EXL service offerings and develop winning proposals
Act as intermediary between service delivery teams and customers

Requirements

What you’ll need

Bachelor's Degree
8–10 years as an individual contributor selling new business for a BPO and/or Top 10 Advisory Consulting firm, with recent years focused on Consumer Retail sectors
Current experience selling multi-year, multi-million-dollar BPO & Advisory engagements into Consumer Retail sectors
Ability to identify and qualify leads, develop strong relationships, and convert them into commercial engagements with little to no prior relationship
Experience managing client expectations and building deep client partnerships
Broad functional knowledge of the North American BPO sector
Ability to engage executive-level stakeholders regarding their specific pain points
Strong sales process and operations skills, including pipeline management, forecasting, and budgeting
Strategic, consultative, and solution-minded approach to sales
Demonstrated ability to work in a multicultural global environment