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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technology presales and service delivery, with a strong focus on Cloud, AI, and Digital Workplace solutions. Proven ability to lead complex engagements, drive innovation, and ensure high-quality service outcomes across diverse industries.
Highest-signal resume keywords
Technology Presales LeadershipCloud Platforms and ServicesArtificial Intelligence TechnologiesService Management and ToolingStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology Service DeliverySolution DesignRisk ManagementOperational EfficiencyTransition GovernanceData and AI SolutionsContact Center TechnologiesNetwork InfrastructureQuality AssurancePricing Models
Soft Skills
Excellent CommunicationInfluencing SkillsStakeholder EngagementInnovative MindsetStrategic Thinking
Tools & Technologies
Digital Workplace SolutionsObservability and AnalyticsRFI/RFP ProcessesClient PresentationsContracting Support
Certifications & Qualifications
ITIL CertificationPMP Certification
Industry Keywords
Banking and Capital MarketsBusiness ContinuityComplianceGovernanceService Delivery Strategy
Tech Stack
Tools & technologiesCloudPMP
About the role
Key responsibilities & impact- Lead technology presales and client solutioning to support new business growth across industries and global geographies
- Drive RFI/RFP responses, solution design, commercials, due diligence, client presentations, and contracting support
- Shape innovative solutions across Data & AI, Cloud, Digital Workplace, Contact Center, Network, information security, business continuity, pricing models, and industry benchmarks
- Ensure seamless client transitions through stakeholder engagement, provider coordination, transition governance, and risk management
- Own technology service delivery outcomes including 99.99% availability, cost management, compliance, quality, and zero-escalation focus
- Influence business and client stakeholders through structured governance, value articulation, capability evangelization, and senior leadership engagement
- Identify and implement AI-led use cases to improve operations management, service efficiency, and technology-enabled business outcomes
- Partner with Sales, Business Growth teams, in-house SMEs, providers, clients, business teams, and cross-functional delivery stakeholders
- Establish transition governance covering methodology, technology delivery charter, low-level design implementation, escalation matrix, risks, and regulatory or contractual obligations
- Define and execute technology service delivery strategy across growth, transformation, delivery excellence, risk management, quality assurance, timelines, and budgets
- Collaborate with cross-functional teams to improve service delivery processes, operational efficiency, measurable business outcomes, and quality standards
Requirements
What you’ll need- Bachelor’s degree in information technology, Computer Science, or a related field; master’s degree preferred
- Minimum of 20 years of experience in technology presales and service delivery, with at least 5 years in a leadership role
- Innovative mindset with a focus on continuous improvement and strategic thinking
- Knowledge and working experience with Cloud platforms and services
- Knowledge and working experience with Artificial Intelligence (AI) technologies
- Knowledge and working experience with Digital Workplace solutions
- Knowledge and working experience with Contact Center technologies
- Knowledge and working experience with Network infrastructure and services
- Knowledge and working experience with Service Management & Tooling
- Knowledge and working experience with Observability & Analytics
- Proven experience in technology service delivery within Banking and Capital Markets or similar domains
- Demonstrated ability to lead complex engagements and deliver high-impact solutions
- Excellent communication, stakeholder management, and influencing skills
- Certification in ITIL, PMP, or similar service delivery and project management methodologies