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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Wi-Fi infrastructure management, incident resolution, and adherence to ITIL/Agile frameworks while effectively collaborating with global teams to enhance service delivery and reduce incidents.
Highest-signal resume keywords
Wi-Fi Infrastructure ManagementIncident Resolution ExpertiseITIL/Agile FrameworksStrong Communication SkillsData Network Topologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Wi-Fi Incident HandlingData Network ProtocolsMTTR ReductionService Outage ManagementPost Incident Review Presentation
Soft Skills
CollaborationEffective CommunicationTeamwork
Tools & Technologies
JuniperMIST
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Global Wi-Fi SupportService DeliveryContinuous ImprovementFollow the Sun SupportWi-Fi Process Consolidation
About the role
Key responsibilities & impact- Support all global Wi-Fi severity incidents and provide expertise in resolution
- Work with IT teams, including Incident Management, during crises and represent Connectivity
- Work with global engineers and vendors on a “follow the Sun” basis
- Drive down infrastructure service outages and repeat failures
- Present during Post Incident Reviews
- Ensure global standards are established and followed
- Work with service providers to ensure contractual service delivery and continuous improvement
- Help reduce MTTR
- Reduce Wi-Fi-related incidents and tickets
- Consolidate Wi-Fi processes within the team
- Share Wi-Fi knowledge with the wider team
Requirements
What you’ll need- Bachelor's Degree
- Strong working knowledge of Wi-Fi infrastructure; Juniper/MIST preferred
- Strong technical skills for handling Wi-Fi incidents
- Strong understanding of data network topologies and protocols
- Experience working to ITIL/Agile standards/frameworks
- Strong communication skills and ability to communicate at all levels within the business
- Ability to collaborate at all levels and work effectively within a global, diverse team
- Ability to work on a “follow the Sun” support basis