Fraud Prevention Specialist

exmox GmbH

. Review user accounts and payout requests to identify, analyze, and act on suspicious or fraudulent activity .

Posted 11/2/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical thinking and proficiency in handling sensitive user data while collaborating effectively with teams to mitigate fraud risks in the mobile gaming industry. Possesses advanced English communication skills and adaptability to new digital tools and processes.

Highest-signal resume keywords

Fraud Operations ExperienceAnalytical Thinking SkillsExcel ProficiencyCollaborative CommunicationMobile Gaming Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationData AnalysisOperational Task ManagementUser Behavior MonitoringPayout Request Review

Soft Skills

Independent WorkReliabilityOrganizationAdaptabilityTeam Collaboration

Tools & Technologies

ExcelGoogle Sheets

Industry Keywords

Fraud PreventionDigital ProductsIn-App PurchasesMobile GamesPayment Flows

About the role

Key responsibilities & impact

Review user accounts and payout requests to identify, analyze, and act on suspicious or fraudulent activity
Monitor transactions and user behavior to mitigate risk and prevent fraud
Collaborate with the Team Lead and Customer Support team to resolve fraud-related cases and tickets
Identify recurring fraud trends and report findings to improve internal fraud prevention processes
Handle sensitive user data and payment information accurately and confidentially
Develop knowledge of products, payment flows, emerging fraud methods, tools, and processes
Work with Manila-based fraud agents and Germany-based internal fraud team to maintain a secure experience for the global community

Requirements

What you’ll need

Previous experience in a relevant field such as fraud operations, payments, customer support, or back-office operations
Experience investigating user fraud within mobile games, in-app purchases (IAP), or digital reward systems is a big plus
Strong analytical thinking skills and comfort working with data, numbers, and structured operational tasks
Advanced proficiency in written and spoken English
Good knowledge of Excel or Google Sheets
Ability to quickly learn and adapt to new digital tools and processes
Independent, reliable, and highly organized approach to handling cases
Strong collaborative communication with the team
Genuine interest in online platforms, digital products, and the mobile gaming industry
Must be based in Metro Manila
Availability for rotating shifts Monday to Sunday, between 8:00 AM and 10:00 PM PHT
Public holiday availability may be required as needed
CV must be submitted in English

Benefits

Comp & perks

100% work from home
Overtime hours are possible and fully compensated
Necessary work hardware will be provided
15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days
Full-time schedule of 40 hours per week on rotating shifts
Equal opportunity employer
Recruitment-process adjustments or accommodations available upon request