Global Program Operations Manager

Exos

. Design, implement, and maintain scalable operating systems, SOPs, and training resources for regional service delivery teams .

Posted 11/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management, operational health monitoring, and client stakeholder management, with a strong focus on improving service delivery and compliance through data-driven insights and collaboration.

Highest-signal resume keywords

Program ManagementClient Stakeholder ManagementOperational Health MonitoringData Insights TranslationCPR, AED And First Aid Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Strategy DevelopmentSOP Design And ImplementationPerformance Audit CoordinationBooking Architecture ConfigurationQuality Assurance Reviews

Soft Skills

Problem-SolvingDecision-MakingOrganizational SkillsCommunication SkillsCollaboration

Tools & Technologies

AppointyBoost Scheduling PlatformsGoogle Workspace

Certifications & Qualifications

CPR CertificationAED CertificationFirst Aid Certification

Industry Keywords

Facility OperationsVendor ManagementService DeliveryClient RetentionRevenue Targets

About the role

Key responsibilities & impact

Design, implement, and maintain scalable operating systems, SOPs, and training resources for regional service delivery teams
Ensure seamless onboarding for new hires and ongoing development for existing practitioners
Manage operational health for Appointy/Boost scheduling platforms as the primary client POC
Configure booking architectures, refine automated communications, and resolve technical bottlenecks
Oversee lifecycle updates for the Class Management Guide
Execute quarterly QA reviews on regional execution and integrate feedback to improve operational support
Monitor portfolio-wide health metrics, including participation, client retention, and revenue targets
Translate data insights into tactical roadmaps for business improvement
Audit program health metrics and adjust operational strategies to fulfill client contractual commitments and deliverables
Partner with Regional Directors and Performance Managers to foster alignment, enforce accountability standards, and drive operational consistency
Coordinate and support monthly practitioner performance audits to safeguard service quality and compliance

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
5+ years of experience in program management or a related field
Current CPR, AED and First Aid certification
Strong problem-solving and decision-making skills, especially in ambiguous situations
Facility operations and vendor management experience
Client stakeholder management experience
Excellent organizational and communication skills
Ability to work collaboratively with cross-functional teams
Proficient in Google Workspace

Benefits

Comp & perks

Health insurance
Life and disability benefits
401(k) plan
Paid time off
Variety of part-time benefits (subject to eligibility requirements)