LTL/FTL Operations Support Specialist

Expedock

. Monitor shipments and update estimated times of arrival and arrival times in the TMS and customer portals .

Posted 10/21/2026full-timeRemote • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics and transportation coordination, with a strong focus on maintaining accurate shipment records and effective communication. Proficient in using transportation management systems and Microsoft Excel to enhance operational efficiency.

Highest-signal resume keywords

Logistics ExperienceTransportation Management System (TMS)Microsoft Excel ProficiencyStrong Written English CommunicationOperational Issue Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsFreight OperationsTransportation CoordinationCustomer ServiceDocument ManagementRecord KeepingAdministrative Tasks

Soft Skills

ReliabilityPunctualityAttention to Detail

Tools & Technologies

Transportation Management System (TMS)Customer PortalsEmail

Industry Keywords

Shipment MonitoringProof of DeliveryService ContinuityNight Shift Operations

About the role

Key responsibilities & impact

Monitor shipments and update estimated times of arrival and arrival times in the TMS and customer portals
Upload and attach proof of delivery documents to the correct shipments
Monitor and address operational issues during overnight shifts
Document outstanding concerns and provide clear handoffs to the day team
Maintain accurate, complete, and up-to-date shipment records across multiple systems
Help maintain service continuity as shipment volumes increase
Assist with training a new team member for weekend coverage when needed

Requirements

What you’ll need

1–3 years of experience in logistics, freight operations, transportation coordination, or logistics customer service
Familiarity with a transportation management system (TMS); Sunnybrook experience is an advantage
Strong written English communication skills
Ability to navigate multiple systems simultaneously, including TMS platforms, customer portals, and email
Proficiency in Microsoft Excel and general computer-based administrative tasks
Proven reliability, punctuality, and attendance, particularly for night or overnight shifts
Fiber internet recommended at 100/50 Mbps
Backup internet capable of at least 20 Mbps
Quiet, conducive home workspace
Wired Ethernet connection preferred during work hours
Power backup (UPS) preferred where frequent outages occur

Benefits

Comp & perks

HMO and healthcare benefits
Accrued leave credits after the third month of engagement
Remote work from home
Structured onboarding and client-specific training
Collaborative and supportive team environment