Client Relationship Manager

Experian

. Develop trusting relationships with Experian Health customers .

Posted 11/5/2026full-timeRemote • United StatesSeniorLead💰 $104,903 - $141,928 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic and technical account management within the healthcare IT industry, focusing on client satisfaction, account expansion, and effective communication. Proficient in utilizing Experian Health products and services, with a strong understanding of revenue cycle management and performance metrics.

Highest-signal resume keywords

Healthcare IT ExperienceAccount ManagementClient Relationship ManagementSalesforce ExperienceGenAI Usage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ExpansionPerformance Metrics TrackingWorkflow AssessmentClient Business ReviewsProduct Usage Monitoring

Soft Skills

CommunicationCollaborationCustomer EngagementTrust Building

Tools & Technologies

SalesforceExperian Health ProductsGenAICoPilotClaude

Industry Keywords

Healthcare Revenue CycleClient SatisfactionClient Transition ManagementClient Feedback CollectionHealthcare IT

About the role

Key responsibilities & impact

Develop trusting relationships with Experian Health customers
Ensure overall satisfaction for assigned clients
Manage all implemented products
Monitor client health
Identify opportunities for account expansion
Conduct Client Business Reviews (CBRs)
Perform Workflow Assessments (WAs)
Manage client transitions
Collaborate with the Regional Sales Director and other teams
Engage customers through the client portal and customer community
Communicate with Customer Success Representatives
Manage revenue and account expansion
Monitor product usage
Provide strategic and technical account management
Recommend best practices
Collect client feedback
Manage account profiles
Track performance metrics and accountability

Requirements

What you’ll need

Familiarity with the broad range of Experian Health products and services
7+ years' experience in the healthcare IT industry and healthcare revenue cycle
Provider background recommended; this may substitute a portion of the healthcare IT industry experience
Bachelor's degree is beneficial
Salesforce experience is beneficial
Understand and demonstrated usage of GenAI, CoPilot, Claude, and other GPT functionality
Travel required 25–30%, depending on client needs and evolving Experian Health plans, with +/- 5–7% variation

Benefits

Comp & perks

Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
20 days flexible time off
Variable pay opportunity
Accommodation support for disabilities or special needs