Client Solutions Analyst

Experian

. Partner with Client Services, Sales, and Operations to support clients throughout onboarding .

Posted 9/28/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $65,883 - $114,198 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding and technical support, with a strong focus on API integrations, database structures, and effective communication with enterprise-level clients. Proven ability to troubleshoot issues and manage technical support tickets efficiently.

Highest-signal resume keywords

Client Support ExperienceAPI IntegrationsREST Web ServicesDatabase StructuresTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingTechnical SupportData Transfer MethodsSFTPAWS S3Database QueriesIntegration KnowledgeTechnical AssistanceTroubleshootingTicketing System Management

Soft Skills

CommunicationCollaborationPresentation SkillsProblem-SolvingPrioritization

Certifications & Qualifications

Bachelor's DegreeAdvanced DegreeRelevant Technical Certification

Industry Keywords

Enterprise-Level ClientsClient ServicesSalesOperationsInternational Business Hours

Tech Stack

Tools & technologies

AWS

About the role

Key responsibilities & impact

Partner with Client Services, Sales, and Operations to support clients throughout onboarding
Guide clients through the onboarding process and provide integration knowledge and resources
Develop expertise in product offerings
Use technical knowledge to support implementation and provide ongoing technical assistance
Serve as an important client contact through calls, presentations, and high-touch email communication
Troubleshoot production, data, and processing issues independently while collaborating across teams
Prioritize and respond to technical support tickets through the ticketing system and ensure resolution
Report to the Director and Client Services

Requirements

What you’ll need

Bachelor's degree, advanced degree, or relevant technical certification(s)
5+ years of experience in client support
Located in the Eastern Time Zone (EST/ET) and available during international business hours
Experience working with enterprise-level clients or partners
Experience leading client presentations
Preferred: Experience working with API integrations and REST web services
Preferred: Knowledge of database structures and queries
Preferred: Knowledge of data transfer methods including SFTP and AWS S3

Benefits

Comp & perks

Great compensation package and incentive plan
Full medical, dental, and vision coverage
Matching 401(k)
Fully remote environment
Flexible time off including volunteer time off, vacation, sick time, and 12 paid holidays
Variable pay opportunity
Inclusive and purpose-driven culture
Accommodation support for disabilities or special needs