Client Success Manager, Healthcare Revenue Cycle

Experian

. Partner with the Client Executive on the Experian Health Sales team regarding product expansion .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $92,562 - $160,440 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare IT and revenue cycle management, with a strong focus on client relationship building and consultative guidance. Proficient in utilizing claim systems and CRM tools to enhance customer experience and retention.

Highest-signal resume keywords

Healthcare IT ExperienceHealthcare Revenue Cycle Account ManagementClaimsource ExpertiseSalesforce CRM ExpertiseEpic Resolute HB/PB Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim SystemsElectronic Remittance AdviceClient ImplementationsBest-Practice ConfigurationsClient Retention Strategies

Soft Skills

Relationship BuildingConsultative GuidanceCustomer Engagement

Tools & Technologies

SalesforceEpic

Certifications & Qualifications

Epic Resolute HB/PB Certification

Industry Keywords

Healthcare Revenue CycleClient ExperienceQuarterly Business ReviewsClient Success Metrics

About the role

Key responsibilities & impact

Partner with the Client Executive on the Experian Health Sales team regarding product expansion
Partner with the Relationship Manager to build and maintain trusting customer relationships
Partner with Support and Optimization teams to ensure the best client experience
Provide consultative guidance to clients throughout their lifecycle
Understand client implementations to facilitate updates, additions, and fixes to client setup
Partner with Customer Support, Optimization, Product, and Development teams to navigate tickets and enhancement requests with minimal delay
Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status, and ERA products
Recommend best-practice configurations and solutions to improve the customer experience
Develop expertise in the Claimsource, Denial Manager, Enhanced Claim Status, and ERA product suite
Partner with the Relationship Manager on Quarterly Business Reviews, showcasing client successes and return on investment
Develop strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors

Requirements

What you’ll need

5+ years' experience in healthcare IT industry and healthcare revenue cycle
3+ years' Healthcare Revenue Cycle Account Management experience
Experience with claim systems and ERA (electronic remittance advice)
2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice
2+ years' Salesforce or similar CRM expertise
2+ years' hands-on Epic expertise is beneficial
Epic Resolute HB/PB certification is beneficial
Travel to client sites required (20-25%)
Bachelor's degree or equivalent experience
West Coast candidates preferred

Benefits

Comp & perks

Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
20 days Flexible Time Off
Variable pay opportunity
Inclusive and purpose driven culture