Client Support Representative – Healthcare Revenue Cycle

Experian

. Manage and resolve complex issues escalated from internal teams and external clients .

Posted 9/24/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $65,883 - $114,198 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex healthcare workflows, payer processes, and electronic healthcare transactions while effectively communicating with clients and collaborating with technical teams. Proficient in troubleshooting client-facing software applications and maintaining knowledge base documentation.

Highest-signal resume keywords

Healthcare WorkflowsPayer ProcessesElectronic Healthcare TransactionsCRM Systems (Salesforce)Technical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIssue ResolutionClient Configuration AnalysisProcess ImprovementKnowledge Base Documentation

Soft Skills

CommunicationCollaborationProblem-SolvingClient Relationship Management

Tools & Technologies

CRM SystemsSalesforce

Industry Keywords

ANSI X12 TransactionsHealthcare TechnologyRevenue Cycle ManagementHealthcare Operations

About the role

Key responsibilities & impact

Manage and resolve complex issues escalated from internal teams and external clients
Partner with clients, payers, trading partners, and internal technical teams to investigate, troubleshoot, and resolve issues
Troubleshoot and resolve complex product, system, and workflow-related issues
Investigate and resolve payer-related and transaction-processing issues
Serve as an escalation point for Customer Support, Client Relationship Management, and other teams
Manage a high-volume caseload of support requests, incidents, and inquiries while meeting service level expectations
Communicate with clients through support cases, email, telephone, and virtual meetings
Determine issue severity, scope, and effect and coordinate appropriate resolution efforts
Collaborate with technical teams, payers, vendors, and trading partners on client-affecting issues
Analyze, troubleshoot, and maintain client and user configurations
Participate in projects including testing, implementations, process improvements, and operational plans
Create, maintain, and enhance knowledge base documentation using KCS best practices
Identify recurring issues, trends, and process improvement opportunities
Maintain understanding of supported products, workflows, and industry standards

Requirements

What you’ll need

2+ year's experience with healthcare workflows, payer processes, and electronic healthcare transactions is beneficial
2+ years' experience with healthcare industry standards such as ANSI X12 transactions is beneficial
2+ years' experience using CRM or case management systems, such as Salesforce, is beneficial
Bachelor's degree in business, healthcare management, or a related field is beneficial
2+ years; experience in healthcare technology, healthcare operations, revenue cycle management, technical support, or a related field
Experience supporting client-facing software applications
Experience working with healthcare providers, payers, clearinghouses, or healthcare technology solutions

Benefits

Comp & perks

Flexible Time Off: 15 Days
Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays