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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT technical support, with a strong focus on troubleshooting operating systems, networking, and infrastructure services. Proficient in user management, incident resolution, and documentation, while collaborating effectively with teams to enhance system stability and security.
Highest-signal resume keywords
IT Technical Support ExperienceWindows And Linux Operating SystemsNetworking (TCP/IP, DNS, DHCP, VPN)Incident Management ToolsInformation Security And Vulnerability Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User ManagementGroup ManagementPermission ManagementShell ScriptingTerraformAnsibleKubernetesMonitoring Infrastructure EnvironmentsCloud Infrastructure (AWS)Virtualized Environments (VMware, Hyper-V)
Soft Skills
Strong Communication SkillsOrganizational SkillsTeam Collaboration
Tools & Technologies
Ticketing ToolsIncident Management ToolsITIL Processes
Industry Keywords
Technical Infrastructure SupportSLA ComplianceTroubleshootingRoot Cause AnalysisAutomation Initiatives
Tech Stack
Tools & technologiesAnsibleAWSDNSKubernetesLinuxTCP/IPTerraformVMware
About the role
Key responsibilities & impact- Handle and resolve technical infrastructure support tickets, ensuring quality and compliance with established SLAs
- Analyze, diagnose, and troubleshoot incidents related to operating systems, networks, access, and infrastructure services
- Manage users, permissions, and access
- Support the identification and resolution of recurring issues, contributing to environment stability
- Document technical procedures and solutions
- Collaborate with Infrastructure professionals on improvements and automation initiatives
- Support the identification and remediation of vulnerabilities related to the environments under the team’s responsibility
Requirements
What you’ll need- Previous experience in IT technical support
- Knowledge of Windows and Linux operating systems
- User, group, and permission management
- Knowledge of networking (TCP/IP, DNS, DHCP, and VPN)
- Experience with ticketing and incident management tools
- Ability to investigate technical issues, identify root causes, and propose solutions
- Strong communication and organizational skills, with the ability to work effectively in a team
- Knowledge of virtualized environments (VMware or Hyper-V) — a plus
- Familiarity with cloud infrastructure, preferably AWS — a plus
- Knowledge of shell scripting for task automation — a plus
- Knowledge of Terraform/Ansible — a plus
- Knowledge of Kubernetes — a plus
- Experience monitoring infrastructure environments and applications — a plus
- Familiarity with ITIL processes and incident and problem management — a plus
- Knowledge of information security and vulnerability management — a plus
Benefits
Comp & perks- Inclusive, purpose-driven work environment
- Opportunities to balance career with personal commitments and interests
- Strong focus on well-being
- Exceptional experiences and career opportunities
- Great Place To Work™ and Top Employers certifications and recognition