Senior Director, Client Education – Healthcare SaaS

Experian

. Provide strategic and operational leadership for the Learning & Development function serving Experian Health's external clients .

Posted 9/23/2026full-timeRemote • California • United StatesSenior💰 $181,317 - $326,371 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Learning & Development and Client Education, with a strong focus on developing scalable blended learning programs and leveraging AI to enhance content quality and efficiency. Proven ability to lead teams, manage client education initiatives, and drive product adoption in healthcare technology environments.

Highest-signal resume keywords

Learning & Development LeadershipClient Education Program DevelopmentBlended Learning Solutions DesignELearning Authoring Tools ExperienceHealthcare Technology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Blended Learning Program DevelopmentInstructional DesignLearning Management System (LMS) AdministrationAI Application in Learning & DevelopmentCurriculum DevelopmentTraining LeadershipProcess ImprovementContent DevelopmentClient Adoption StrategiesChange Management

Soft Skills

Team LeadershipStrategic VisioningInnovation ChampioningCommunicationCollaboration

Tools & Technologies

ELearning Authoring ToolsLearning Portal AdministrationClient Feedback SystemsLearning Effectiveness MeasuresGovernance Frameworks

Industry Keywords

Healthcare TechnologySaaSRevenue Cycle ManagementExperian Health SolutionsClient SatisfactionOperational TransformationTraining EffectivenessProduct ProficiencySelf-Service UseVideo Tutorials

About the role

Key responsibilities & impact

Provide strategic and operational leadership for the Learning & Development function serving Experian Health's external clients
Own the vision, roadmap, and execution of a scalable client education program
Build and lead a team of instructional designers and client educators
Champion innovation, including responsible use of AI, to improve learning content speed, quality, and scale
Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs
Lead the vision, strategy, and multi-year roadmap for Client Education across Experian Health products
Design and deliver blended learning solutions, including instructor-led training, on-demand eLearning, video tutorials, and learning labs
Set standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and the client-facing course catalog
Provide capacity, prioritization, and risk insights to leadership for investment and resourcing decisions
Guide development and refreshing of eLearning and training materials amid product and system updates
Establish scalable authoring workflows, templates, and governance
Administer the client Learning Portal (LMS), including learning plans, enrollment, and reporting
Apply learning-effectiveness measures and client feedback to improve curricula and delivery
Guide change management activities related to product releases, workflow changes, and client adoption plans
Develop product adoption strategies from implementation through advanced utilization and optimization of Experian Health solutions

Requirements

What you’ll need

8+ years' experience in Learning & Development
8+ years' experience with Client Education
8+ years' experience training leadership, including building and leading teams, within healthcare technology, SaaS, or revenue cycle management environments
Demonstrated experience developing and scaling blended learning programs for external clients or end-users
Experience applying AI in L&D to accelerate content development, improve quality, and increase efficiency
Hands-on experience with eLearning authoring tools and learning management system (LMS) administration
Healthcare revenue cycle knowledge and familiarity with Experian Health solutions are beneficial
Experience contributing to process improvement, automation, or operational transformation plans
Epic experience is beneficial
5+ years' experience managing people
10% travel required

Benefits

Comp & perks

Flexible Time Off: 20 Days
Variable pay opportunity
Great compensation package and bonus plan
Medical, dental, and vision coverage
Matching 401K
Flexible work environment; ability to work remote, hybrid, or in-office
Volunteer time off
Vacation
Sick time
12 paid holidays