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E

Senior Director, Client Education – Healthcare SaaS

Experian

. Provide strategic and operational leadership for Experian Health's Learning & Development function serving external clients .

Posted 9/24/2026full-timeRemote • California • United StatesSenior💰 $181,317 - $217,581 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Learning & Development and Client Education, with a focus on developing scalable blended learning programs and leveraging AI for content improvement. Proven ability to lead teams, manage client education strategies, and enhance product adoption in healthcare technology environments.

Highest-signal resume keywords
Learning & Development LeadershipClient Education StrategyBlended Learning Program DevelopmentELearning Authoring ToolsHealthcare Technology Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Blended Learning SolutionsInstructional DesignCurriculum DevelopmentLearning Effectiveness MeasurementChange ManagementProcess ImprovementOperational TransformationClient Adoption StrategiesAI in Learning & DevelopmentTeam Leadership
Soft Skills
Strategic LeadershipInnovation ChampionCommunicationCollaborationProblem Solving
Tools & Technologies
Learning Management System (LMS)ELearning Authoring ToolsClient Learning Portal
Industry Keywords
Healthcare TechnologySaaSRevenue Cycle ManagementExperian Health SolutionsClient Satisfaction

About the role

Key responsibilities & impact
  • Provide strategic and operational leadership for Experian Health's Learning & Development function serving external clients
  • Own the vision, roadmap, and execution of a scalable client education program
  • Lead instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal
  • Build and lead a team of instructional designers and client educators
  • Champion innovation, including responsible use of AI in learning content
  • Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs
  • Lead the multi-year Client Education strategy across Experian Health products
  • Design and deliver blended learning solutions for implementation and ongoing adoption
  • Set standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and course catalog
  • Provide capacity, prioritization, and risk insights to leadership for investment and resourcing decisions
  • Guide development and refresh of eLearning and training materials amid product and system updates
  • Establish authoring workflows, templates, and governance to reduce manual effort and shorten update cycles
  • Administer the client Learning Portal (LMS), including learning plans, enrollment, and reporting
  • Apply learning-effectiveness measures and client feedback to improve curricula and delivery
  • Guide change management activities related to product releases, workflow changes, and client adoption plans
  • Develop product adoption strategies from initial implementation through advanced utilization and optimization of Experian Health solutions

Requirements

What you’ll need
  • 8+ years' experience in Learning & Development
  • 8+ years' experience with Client Education
  • 8+ years' experience training leadership, including building and leading teams, within healthcare technology, SaaS, or revenue cycle management environments
  • Demonstrated experience developing and scaling blended learning programs for external clients or end-users
  • Experience applying AI in L&D to accelerate content development, improve quality, and increase efficiency
  • Hands-on experience with eLearning authoring tools and learning management system (LMS) administration
  • Healthcare revenue cycle knowledge and familiarity with Experian Health solutions are beneficial
  • Experience contributing to process improvement, automation, or operational transformation plans
  • Epic experience is beneficial
  • 5+ years' experience managing people
  • 10% travel required

Benefits

Comp & perks
  • Flexible Time Off: 20 Days
  • Variable pay opportunity
  • Great compensation package and bonus plan
  • Medical, dental, and vision benefits
  • Matching 401K
  • Flexible work environment; ability to work remote, hybrid or in-office
  • Volunteer time off
  • Vacation
  • Sick leave
  • 12 paid holidays
  • Accommodation support for disabilities or special needs