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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring and managing production environments, with a strong focus on incident resolution and IT service request management. Proficient in various technologies and concepts essential for maintaining operational efficiency in IT infrastructure.
Highest-signal resume keywords
Incident ResolutionIT Service Request ManagementProduction Environment MonitoringDB2 Database ConceptsControl-M/R/D/O Family Concepts
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Z/OSTSOJCLCICSControl-M/R/D/O FamilyVSAMDB2 DatabaseConnect:DirectEDI SoftwareExcel
Tools & Technologies
LAN NetworkingWAN NetworkingInternetIntranet
Industry Keywords
Production Activity SchedulingOperational ProcessesBusiness Impact Prevention
About the role
Key responsibilities & impact- Proactively monitor infrastructure and application components to prevent business impact
- Monitor, analyze, adjust, and resume processing flows for production routines
- Check the production activity scheduling system daily and complete the strategic checklist
- Resolve and document incidents occurring in the production environment
- Manage, execute, and control IT service requests
- Execute releases and support operational processes for implementing IT changes in production
Requirements
What you’ll need- Completed higher education degree
- Internet / Intranet – Basic knowledge
- z/OS – Introduction, Concepts, and Operational Resources
- TSO – Concepts and Resources
- JCL – Concepts and Resources
- CICS – Concepts
- Control-M/R/D/O Family – Concepts and Resources
- VSAM – Concepts
- DB2 Database – Concepts and Resources
- Connect:Direct – Concepts and Resources
- EDI (Electronic Data Interchange) Software – Concepts
- LAN / WAN Networking – Concepts and Resources
- Excel – Concepts and Resources
- Exclusive opportunity for persons with disabilities (PwD)
Benefits
Comp & perks- Sign language interpreters
- Assistive technologies
- Sunflower lanyard for people with hidden disabilities
- Aspire group dedicated to building an accessible environment and creating equitable opportunities for professionals with disabilities