Technical Support Analyst, Mid-Level

Experian

. Handle and resolve technical infrastructure support tickets, ensuring quality and compliance with established SLAs .

Posted 11/5/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT technical support, with a strong focus on troubleshooting operating systems, networks, and infrastructure services. Proficient in user management, incident resolution, and vulnerability remediation, while effectively collaborating with team members to enhance system stability.

Highest-signal resume keywords

IT Technical Support ExperienceWindows And Linux Operating SystemsNetworking Knowledge (TCP/IP, DNS, DHCP, VPN)Ticketing And Incident Management ToolsVulnerability Management Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User ManagementGroup ManagementPermissions ManagementShell ScriptingInfrastructure MonitoringVirtualization (VMware, Hyper-V)Cloud Infrastructure (AWS)TerraformAnsibleKubernetes

Soft Skills

Strong Communication SkillsOrganizational SkillsTeam Collaboration

Tools & Technologies

Ticketing ToolsIncident Management ToolsITIL Processes

Industry Keywords

Technical Infrastructure SupportIncident TroubleshootingEnvironment StabilityVulnerability Remediation

Tech Stack

Tools & technologies

AnsibleAWSDNSKubernetesLinuxTCP/IPTerraformVMware

About the role

Key responsibilities & impact

Handle and resolve technical infrastructure support tickets, ensuring quality and compliance with established SLAs
Analyze, diagnose, and troubleshoot incidents related to operating systems, networks, access, and infrastructure services
Manage users, permissions, and access
Support the identification and resolution of recurring issues, contributing to environment stability
Document technical procedures and solutions
Collaborate with other Infrastructure professionals on improvements and automation
Support the identification and remediation of vulnerabilities affecting the environments under the team’s responsibility

Requirements

What you’ll need

Previous experience in IT technical support
Knowledge of Windows and Linux operating systems
User, group, and permissions management
Knowledge of networking, including TCP/IP, DNS, DHCP, and VPN
Experience with ticketing and incident management tools
Ability to investigate technical issues, identify root causes, and propose solutions
Strong communication and organizational skills, with the ability to work effectively as part of a team
Knowledge of virtualized environments, such as VMware or Hyper-V, is a plus
Familiarity with cloud infrastructure, preferably AWS, is a plus
Knowledge of shell scripting for task automation is a plus
Knowledge of Terraform and Ansible is a plus
Knowledge of Kubernetes is a plus
Experience monitoring infrastructure environments and applications is a plus
Familiarity with ITIL processes and incident and problem management is a plus
Knowledge of information security and vulnerability management is a plus

Benefits

Comp & perks

100% remote work
Working hours from 1:00 p.m. to 10:00 p.m.
Inclusive, purpose-driven environment
Opportunities for development and an outstanding career
An environment that supports balancing your career with personal commitments and interests
Well-being programs
Experian Life
Equal opportunity and affirmative action