V-Twin Motorcycle Parts and Gear Support Representative

Experian

. Handle customer interactions via phone, email, live chat, and other communication channels .

Posted 9/25/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong passion for motorcycles and related products, with the ability to provide exceptional customer service through effective communication and problem-solving skills. Capable of managing multiple priorities in a fast-paced environment while continually learning about motorcycle parts and accessories.

Highest-signal resume keywords

Customer InteractionMotorcycle Parts KnowledgeProblem-Solving SkillsCommunication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Motorcycle Parts KnowledgeFitment AdviceOrder PlacementUTV KnowledgeATV KnowledgeScooter KnowledgeSnowmobile KnowledgeSafety Gear AdviceAnalytical SkillsRetail Experience

Soft Skills

Interpersonal SkillsListening SkillsTeam CollaborationAdaptabilityCustomer Service

Tools & Technologies

Phone CommunicationEmail CommunicationLive ChatInternet Connectivity

Certifications & Qualifications

High School DiplomaBachelor's Degree

Industry Keywords

Motorcycle AccessoriesRiding GearDirt Bike RidingOff-Road RidingAdventure RidingSupercrossMXBike ModificationRetail IndustryHospitality Industry

About the role

Key responsibilities & impact

Handle customer interactions via phone, email, live chat, and other communication channels
Provide an excellent customer experience with polish and professionalism
Answer questions about fitment, application, selection, and installation of motorcycle parts and accessories
Advise customers on fitment and use of safety gear, including helmets, jackets, pants, riding armor, boots, and gloves
Help customers place orders
Continually learn about motorcycle parts and gear, riding, racing, dirt bike and off-road riding, adventure/touring riding, supercross/MX, and bike modification
Collaborate with varied teams case by case to overdeliver for customers
Support customers contacting RevZilla, Cycle Gear, and J&P Cycles, with a focus on J&P Cycles
Accept coaching and adjust trajectory as needed

Requirements

What you’ll need

Passion for motorcycles and related products is a must
Familiar knowledge of motorcycle parts and accessories
Working knowledge of UTV, ATV, scooters, and snowmobiles is a bonus
Sound problem-solving and analytical skills
Established communication, interpersonal, and listening skills
Ability to interact and work in a fast-paced, team-driven environment
Time management skills and ability to organize and manage multiple priorities
Ability to work outside standard business hours, including nights and weekends
Experience in retail, service, or hospitality industries is a plus
Ability to speak multiple languages is a plus
High school diploma or equivalent required
Bachelor's degree is a plus
Minimum 100 Mbps download and 20 Mbps upload internet speed
Fast, secure internet connectivity; no hotspots or public WiFi

Benefits

Comp & perks

IT equipment provided for new hires
Sales incentives
Internal seasonal incentives
Seasonal overtime opportunities/bonuses
Attendance bonuses
Yearly company bonus