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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer interaction and support for motorcycle parts and accessories, with a strong focus on V-twin motorcycles and related products. Possesses problem-solving abilities and effective communication skills to enhance customer experience and drive sales.
Highest-signal resume keywords
Customer InteractionMotorcycle Parts KnowledgeV-Twin Motorcycle ExperienceProblem-Solving SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Motorcycle Parts KnowledgeV-Twin Motorcycle ExperienceTechnical SupportOrder Placement AssistanceFitment and Installation Guidance
Soft Skills
Communication SkillsInterpersonal SkillsListening SkillsAnalytical SkillsTeam Collaboration
Tools & Technologies
PhoneEmailLive ChatInternet Connection
Certifications & Qualifications
High School DiplomaBachelor’s DegreeTech School Certification
Industry Keywords
Motorcycle AccessoriesSafety GearUTVsATVsScootersSnowmobilesDirt BikeOff-Road RidingAdventure RidingSupercross/MX
About the role
Key responsibilities & impact- Handle customer interactions via phone, email, live chat, and other communication channels
- Assist with fitment, application, selection, and installation questions for motorcycle parts and accessories
- Advise customers on fitment and use of safety gear, including helmets, jackets, pants, riding armor, boots, and gloves
- Help customers place orders and provide a complete customer experience
- Continually learn about motorcycle parts, gear, riding, racing, dirt bike and off-road riding, adventure/touring riding, supercross/MX, and bike modification
- Collaborate with varied teams case by case to exceed customer expectations
- Provide technical support for motorcycle-related inquiries while driving sales and ensuring a great customer experience
Requirements
What you’ll need- Years of experience working on V-twin motorcycles in mom-and-pop shops, dealerships, or own business
- Passion for motorcycles and related products
- Familiar knowledge of motorcycle parts and accessories, particularly the V-twin segment
- Working knowledge of UTVs, ATVs, scooters, and snowmobiles is a bonus
- Sound problem-solving and analytical skills
- Established communication, interpersonal, and listening skills
- Ability to work in a fast-paced, team-driven environment
- Time management and ability to manage multiple priorities
- Ability to work outside standard business hours, including nights and weekends
- Experience in retail, service, or hospitality is a plus
- Ability to speak multiple languages is a plus
- High school diploma or equivalent required
- Bachelor’s degree or tech school certification is a plus
- Minimum 100 Mbps download and 20 Mbps upload internet connection
- Fast, secure internet; no hotspots or public WiFi
Benefits
Comp & perks- IT equipment provided for new hires
- Sales incentives
- Internal seasonal incentives
- Seasonal overtime opportunities/bonuses
- Attendance bonuses
- Yearly company bonus
- Remote work