Head of Operations – Multi-Branch Restaurants

Expert VA

. Oversee and improve performance across all branches through the management team .

Posted 9/28/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in operations management, focusing on improving performance, profitability, and customer journey across multiple locations. Proficient in utilizing data analysis, budgeting, and digital tools to drive business growth and operational efficiency.

Highest-signal resume keywords

Operations ManagementP&L ManagementData AnalysisBusiness DevelopmentTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingProcess ImprovementPerformance TrackingRevenue ManagementService Line DevelopmentDigital TransformationAutomationWorkflow DesignCustomer Retention StrategiesSales Growth

Soft Skills

Strong CommunicationHigh OwnershipCoachingProblem-SolvingAdaptability

Tools & Technologies

AI ToolsExcelGoogle SheetsDashboardsDigital Tools

Industry Keywords

Food-Service ManagementMulti-Unit OperationsDelivery OperationsPartnership DevelopmentOperational Turnaround

About the role

Key responsibilities & impact

Oversee and improve performance across all branches through the management team
Make service, delivery, staffing and branch performance visible at a glance
Set clear roles, standards, decision rights and escalation paths
Establish daily and weekly management routines, audits and follow-up rhythms
Hold managers accountable and coach them to own their areas fully
Reduce escalations to senior leadership
Own the online customer journey from discovery through ordering, delivery, issue recovery and repeat purchase
Improve conversion, average order value, order frequency and customer retention
Shape pricing, promotions, bundles and offers while protecting margins
Track revenue, costs, margins and unit economics; identify leakage and waste
Prepare budgets, forecasts and performance plans
Turn business opportunities into operating plans and pilots
Launch and grow service lines, partnerships and institutional accounts
Build networks of merchants, delivery and courier partners, and service providers
Identify internal solutions that can become repeatable, sellable services
Hire, onboard and develop team members
Use AI tools for analysis, planning, reporting and documentation
Design workflows, dashboards and management panels with the tech team
Identify manual processes for simplification or automation
Translate business problems into developer requirements and acceptance criteria
Test whether new systems solve their intended problems
Report directly to the CEO with delegated COO-level operating responsibility
In the first 90 days, understand the business, stabilize urgent issues, establish management routines, launch dashboards and workflows, define pilots, deliver early wins, and present a growth roadmap

Requirements

What you’ll need

7+ years in operations or business management, with proven experience leading multiple restaurant or food-service locations (for example as Area Manager, Operations Manager, Head of Operations or multi-unit GM)
Experience managing managers and holding them accountable
A track record of improving processes, service and profitability
Solid grasp of P&L, budgets, food and labor costs, and margins
Comfort with data, dashboards, Excel or Google Sheets, and digital tools
Strong communication skills, including with executives
High ownership and willingness to get hands-on when needed
Experience launching, scaling or turning around a branch, brand, service or business unit
Experience growing delivery operations or online sales (GrabFood, foodpanda, own website or app)
Business development, partnerships or sales exposure
Practical experience with AI, automation or digital transformation
Consulting, implementation or operational turnaround experience
Comfort with ambiguity and ability to figure things out rather than wait for perfect instructions
Ability to separate facts from assumptions
Ability to build stronger managers and better systems

Benefits

Comp & perks

HMO / Health Insurance
Paid Time Off (PTO)
Additional Leave
Work from Anywhere / Work from Home
Performance-Based Pay Raises