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Access Management Specialist – Client Portal
Expleo Group. Process and resolve access requests for client portals in accordance with security procedures and SLAs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and user assistance, with a strong focus on ticket management, compliance with security policies, and effective communication in both French and English. Proven ability to improve access management processes and provide tailored user support.
Highest-signal resume keywords
IT Support ExperienceWindows 11 KnowledgeMicrosoft 365 ProficiencyTicket Management SkillsBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportAccess ManagementTechnical ProceduresDocumentation ImprovementUser Request Management
Soft Skills
Customer Service OrientationExcellent Communication SkillsOrganizational SkillsProfessional DiscretionStress Management
Tools & Technologies
Microsoft 365Ticket Management ToolsClient Portals
Certifications & Qualifications
Post-Secondary Qualification in IT
Industry Keywords
Information Systems SecurityAccess RequestsSLAsUser AssistanceContinuous Improvement
About the role
Key responsibilities & impact- Process and resolve access requests for client portals in accordance with security procedures and SLAs
- Manage tickets, monitor their progress, and keep users informed through to closure
- Ensure tickets are updated regularly, accurately, and comprehensively in English
- Identify and escalate blocking incidents or complex requests to the relevant technical specialists
- Support users and provide clear communication tailored to their needs
- Apply technical procedures and contribute to improving existing documentation
- Contribute to the continuous improvement of access management and support processes
- Ensure compliance with information systems security policies and report any anomalies identified
Requirements
What you’ll need- At least a two-year post-secondary qualification in IT
- Minimum of 5 years’ experience in IT support and user assistance
- Strong knowledge of the Windows 11 environment
- Excellent command of Microsoft 365 collaboration tools (Outlook, Teams, OneDrive, etc.)
- Good knowledge of ticket management and tracking tools
- Ability to understand and apply technical procedures and documentation
- Good knowledge of IT support processes and user request management
- Excellent spoken and written French
- Good written and reading proficiency in English, essential for ticket tracking and documentation
- Strong customer service orientation, excellent communication skills, and a team-oriented approach
- Rigour, autonomy, strong organizational skills, and a sense of responsibility
- Professional discretion, dynamism, and good stress-management skills
Benefits
Comp & perks- Expleo offers a unique combination of bold thinking and reliable execution to accelerate innovation at every stage of your value chain
- Opportunity to be part of a genuine human adventure and a rewarding professional journey