Sales Account Manager

Exploring

. Manage and maintain assigned Brumark customer accounts .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer relationship building, with a strong focus on sales performance, customer retention, and effective communication. Proficient in managing multiple accounts and coordinating project requirements while maintaining high levels of customer service.

Highest-signal resume keywords

Account ManagementSales PerformanceCustomer Relationship ManagementQuote PreparationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementOrder ProcessingProject CoordinationCustomer Account GrowthQuote Preparation

Soft Skills

Strong Communication SkillsOrganizational SkillsTime ManagementProblem-Solving Abilities

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Trade ShowExhibitionEvent ProductionSpecialty FlooringCustomer Retention

About the role

Key responsibilities & impact

Manage and maintain assigned Brumark customer accounts
Build and strengthen long-term client relationships to encourage customer retention and repeat business
Serve as the primary point of contact for customer inquiries, product information, quotes, orders, and project requirements
Develop an understanding of customer needs, purchasing patterns, and upcoming events
Maintain timely, professional communication with customers
Follow up on estimates, pending orders, and customer requests
Address customer concerns and coordinate resolutions with internal departments
Maintain accurate account records, pricing information, and order history
Identify opportunities to increase revenue within existing customer accounts
Promote additional Brumark flooring products and services based on customer needs
Develop new business opportunities through customer referrals, industry relationships, and incoming inquiries
Monitor customer activity and identify opportunities for account expansion
Maintain accurate sales pipeline information and account forecasts
Work toward established account retention, revenue growth, and sales performance objectives
Collaborate with management on sales strategies and account development opportunities
Prepare accurate quotes, estimates, and pricing proposals
Enter, process, and monitor customer orders
Confirm product specifications, quantities, availability, pricing, and delivery requirements
Coordinate with Operations, Production, Warehouse, Shipping, and Installation teams to ensure successful order fulfillment
Communicate project deadlines, customer expectations, and special requirements
Monitor order status and proactively address potential delays or changes
Ensure customer records and project documentation are complete and accurate
Provide backup support to other account managers as needed
Deliver high-level customer service throughout the sales and order fulfillment process
Develop and maintain comprehensive knowledge of Brumark's flooring products and services
Assist customers in identifying appropriate flooring solutions based on project needs
Understand trade show and event timelines, shipping schedules, and installation requirements
Respond professionally to urgent inquiries and last-minute project changes
Stay informed of industry trends, product developments, and evolving customer needs

Requirements

What you’ll need

High school diploma or equivalent required; additional education preferred
Minimum of three years of experience in sales, account management, or business-to-business customer relationship management
Experience in the trade show, exhibition, event production, specialty flooring, or related industry strongly preferred
Demonstrated ability to manage and grow existing customer accounts
Experience preparing quotes, processing orders, and coordinating customer projects
Strong written and verbal communication skills
Excellent organizational, time-management, and problem-solving abilities
Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint
Ability to work independently and maintain productivity in a remote environment
Ability to manage multiple customer accounts and competing deadlines
Willingness to learn Brumark's products, procedures, and industry-specific software
Consistent availability during established business hours
Occasional evening and weekend availability may be necessary
Occasional business travel may be required
Ability to perform computer-based and administrative tasks for extended periods
Ability to communicate effectively through telephone, email, and virtual meetings
Ability to attend occasional customer meetings, trade shows, or company events

Benefits

Comp & perks

Full-time employment
Remote work arrangement
Occasional business travel opportunities for customer meetings, company events, or industry-related activities
Participation in product training and professional development opportunities
Reasonable accommodations for qualified applicants and employees with disabilities