AI Administrator, M365 Copilot Platform

Export Development Canada | Exportation et développement Canada

. Administer and configure Microsoft Copilot for M365 across EDC’s environment .

Posted 10/3/2026full-timeOttawa • CanadaSeniorLead💰 CA$96,557 - CA$128,743 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and configuring Microsoft 365 environments, including Microsoft Copilot and Entra ID, while ensuring compliance, security, and effective governance of AI tools. Proficient in troubleshooting, monitoring, and optimizing platform performance, with strong analytical and communication skills to support team collaboration and knowledge transfer.

Highest-signal resume keywords

Microsoft 365 AdministrationEntra ID ConfigurationCopilot DeploymentSecurity and Compliance ManagementTroubleshooting Across M365 Workloads

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Copilot ConfigurationTenant ManagementLicense ManagementData ProtectionAutomation ScriptingMicrosoft GraphPower Platform AdministrationAI GovernanceAccess Control ImplementationPerformance Monitoring

Soft Skills

Analytical SkillsCollaborationCommunicationCoachingProblem-Solving

Tools & Technologies

Microsoft 365Power PlatformCopilot StudioAI-Powered FeaturesOperational Alerts

Industry Keywords

Governance ControlsData ArchitectureGenerative AI ConceptsLarge Language ModelsOfficial Languages Fluency

About the role

Key responsibilities & impact

Administer and configure Microsoft Copilot for M365 across EDC’s environment
Assign licenses and access rights, control access, enable features, and configure services
Configure and maintain administration settings for Microsoft Entra ID, the M365 admin center, and Copilot
Assign roles and permissions and enforce policies
Implement and manage security, compliance, data protection, and governance controls for AI use in Microsoft 365 and Power Platform
Deploy, configure, test, and support Copilot agents, connectors, plug-ins, and AI-powered features
Troubleshoot authentication, authorization, data access, and service integration issues
Provide day-to-day management and operational support for Copilot, Power Platform, and related Microsoft 365 services
Monitor platform health, performance, usage analytics, adoption metrics, and operational alerts
Perform platform maintenance, configuration changes, updates, patch validation, lifecycle management, and environment cleanup
Develop automation scripts, operational processes, and monitoring solutions
Support testing, release validation, and deployment of new AI capabilities and administrative features
Serve as the primary escalation point for incidents, problems, and service requests
Diagnose and resolve licensing, configuration, permissions, integration, and performance issues
Analyze the root causes of recurring issues and implement corrective actions
Write and maintain technical documentation, runbooks, knowledge articles, and standard operating procedures
Provide hands-on coaching and transfer knowledge to team members
Contribute to EDC’s mission of helping Canadian companies succeed internationally through financial solutions and expert advice

Requirements

What you’ll need

Bachelor’s degree in computer science, management information systems, or a related field
At least seven years of experience administering enterprise Microsoft 365 environments
Experience with tenant management, Entra ID, license management, and security and compliance configuration
In-depth knowledge of Microsoft’s AI Administrator role and how it differs from general administration
Knowledge of assigning scoped policies and implementing access controls specific to Copilot and AI services
Hands-on experience with M365 data architecture, Microsoft Graph, and Entra ID concepts
Proficiency with Copilot for M365, including its configuration, deployment, and tenant-level controls
Strong troubleshooting skills across M365 workloads
Ability to establish a support model and promote adoption of enterprise AI tools
Strong analytical, collaboration, and communication skills
Ability to clearly explain technical information to business and technical audiences
Experience administering Power Platform (Power Automate, Power Apps, Copilot Studio) — An asset
Knowledge of generative AI concepts, large language model-powered capabilities, and responsible AI governance — An asset
Fluency in both official languages (English and French) — An asset
Ability to work legally in Canada at the time of application; preference will be given to Canadian citizens or permanent residents
Ability to meet government security requirements

Benefits

Comp & perks

Performance-based compensation
Competitive compensation and benefits package
Various hybrid work options
Three to four weeks of vacation
Holiday shutdown period
Shorter summer Fridays
No-meeting Fridays
Ongoing learning opportunities
Training programs
Workshops
Language training
Diverse and inclusive workplace
Wellness initiatives
Mental health support
Fitness programs
Volunteer activities
Corporate social responsibility programs
Relocation assistance available to eligible candidates