AI Administrator, M365 & Copilot Platform

Export Development Canada | Exportation et développement Canada

. Administer and configure Microsoft Copilot for M365 across the EDC tenant, including licensing, user provisioning, access management, feature enablement, and service configuration .

Posted 10/3/2026full-timeOttawa • CanadaSeniorLead💰 CA$96,557 - CA$128,743 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering Microsoft 365 environments, including configuration and management of Microsoft Copilot and Entra ID. Proficient in troubleshooting, compliance, and governance within AI platforms, with a strong focus on operational support and automation.

Highest-signal resume keywords

Microsoft 365 AdministrationEntra ID ConfigurationAI Platform TroubleshootingPower Platform AdministrationBilingual in English and French

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft Copilot AdministrationTenant ManagementLicensing ConfigurationData ProtectionService IntegrationAutomation ScriptingMicrosoft GraphScoped Policy AssignmentAI SecurityOperational Support

Soft Skills

Analytical SkillsCollaborationCommunication SkillsCoachingKnowledge Transfer

Tools & Technologies

M365 Admin CenterPower PlatformAI-Enabled CapabilitiesMonitoring SolutionsService Performance Analytics

Industry Keywords

Governance ControlsComplianceGenerative AI ConceptsLLM-Based FeaturesSecurity Screening Requirements

About the role

Key responsibilities & impact

Administer and configure Microsoft Copilot for M365 across the EDC tenant, including licensing, user provisioning, access management, feature enablement, and service configuration
Configure and maintain Microsoft Entra ID, M365 Admin Center, and Copilot administrative settings
Manage role assignments, permissions, policies, AI security, compliance, data protection, and governance controls
Deploy, configure, test, and support Copilot agents, connectors, plug-ins, and AI-enabled capabilities
Troubleshoot authentication, authorization, data access, service integration, licensing, configuration, permission, and performance issues
Perform day-to-day administration and operational support of Copilot, Power Platform, and Microsoft 365 services
Monitor platform health, service performance, usage analytics, adoption metrics, and operational alerts
Execute maintenance, configuration changes, updates, patch validation, lifecycle management, and environment cleanup
Develop automation scripts, operational processes, and monitoring solutions
Support testing, release validation, and deployment of new AI capabilities and service enhancements
Serve as the senior technical escalation point for AI platform incidents, problems, and service requests
Perform root cause analysis and implement corrective actions
Create and maintain technical documentation, runbooks, knowledge articles, and standard operating procedures
Provide coaching and knowledge transfer on AI platform administration and troubleshooting

Requirements

What you’ll need

Undergraduate degree in Computer Science, Management Information Systems, or a related field
Minimum of 7 years’ professional experience administering Microsoft 365 enterprise environments
Experience with tenant management, Entra ID, licensing, and security/compliance configuration
Deep understanding of Microsoft's AI administrator role and how it differs from global administration
Knowledge of scoped policy assignment and access controls specific to Copilot and AI services
Hands-on experience with M365 data architecture, Microsoft Graph, and Entra ID concepts
Familiarity with Copilot for M365, including configuration, deployment, and tenant-level controls
Strong troubleshooting skills across M365 workloads
Ability to build a support model and drive adoption as an enterprise AI tooling owner
Strong analytical, collaboration, and communication skills
Experience with Power Platform administration is an asset
Familiarity with generative AI concepts, LLM-based features, and responsible AI governance is an asset
Bilingual in English and French is an asset
Able to work legally in Canada at the time of application, preferably as a Canadian citizen or permanent resident
Must meet requisite government security screening requirements

Benefits

Comp & perks

Performance-based incentive
Competitive compensation and benefits package
3 to 4 weeks paid vacation
Corporate closure period
Summer early Fridays
No-meeting Fridays
Hybrid work options
Continuous learning opportunities
Training programs
Workshops
Language training
Wellness initiatives
Mental health support
Fitness programs
Volunteer opportunities
Social responsibility programs
Relocation assistance for eligible candidates