Associate, Customer Services, Bilingual

Export Development Canada | Exportation et développement Canada

. Serve as the first point of contact for Canadian businesses, clients, and EDC partners .

Posted 9/19/2026full-timeOttawa • CanadaJuniorMid-Level💰 CA$51,955 - CA$69,273 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong bilingual communication skills in French and English, with a focus on client interaction, problem resolution, and technical support. Proficient in using computer applications and customer relationship management systems to enhance service delivery and client satisfaction.

Highest-signal resume keywords

Bilingual Communication SkillsClient Interaction ManagementTechnical SupportCustomer Relationship ManagementProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AdministrationFinanceEconomicsTechnical TroubleshootingPolicy AdministrationDocumenting Client InteractionsData AnalysisService-Level Agreement ComplianceInbound Inquiry ManagementPortal Navigation Assistance

Soft Skills

Excellent Listening SkillsTeam PlayerAnalytical SkillsJudgment SkillsProbing Skills

Tools & Technologies

WordExcelOutlookCustomer Relationship Management SystemsContact Center Systems

Industry Keywords

EDC Products and ServicesClient Feedback CollectionBusiness Opportunities IdentificationProfessional DiscussionsGovernment Security Requirements

Tech Stack

Tools & technologies

Flux

About the role

Key responsibilities & impact

Serve as the first point of contact for Canadian businesses, clients, and EDC partners
Provide professional and efficient service in French and English by phone, email, and digital channels
Respond to inquiries regarding policy administration
Provide technical support and portal navigation assistance
Assist MyEDC account holders with registration, navigation, and technical troubleshooting
Participate in professional discussions to resolve client issues
Provide information about EDC products and services
Identify new business opportunities and refer businesses to the appropriate EDC teams or partners
Collaborate with sector teams across value streams
Meet service-level agreements
Document all client interactions
Collect and document client feedback to improve processes

Requirements

What you’ll need

Undergraduate degree in business administration, finance, economics, or a college diploma combined with relevant experience
Availability Monday to Friday between 8:00 a.m. and 8:00 p.m. ET
Excellent verbal and written communication skills in French and English
Ability to confidently and independently manage client interactions, problem resolution, and email correspondence in both official languages
Strong knowledge of computer applications, including Word, Excel, and Outlook
Ability to work with customer relationship management and contact center systems
Comfortable handling a high volume of inbound telephone and email inquiries on a daily basis
Excellent listening, problem-solving, and probing skills
Analytical, judgment, and problem-solving skills
Excellent team player
Candidates must meet government security requirements
Preference will be given to candidates legally authorized to work in Canada at the time of application (Canadian citizens or permanent residents)

Benefits

Comp & perks

Performance-based compensation for permanent positions
Relocation assistance for eligible candidates hired into permanent positions
Comprehensive benefits package
Various hybrid work options
Three to four weeks of vacation
Holiday office closure period
Shorter summer Fridays
Meeting-free Fridays
Training programs and workshops
Language training
Diverse and inclusive workplace
Wellness initiatives
Mental health support
Fitness programs
Volunteer activities and social responsibility programs