Export Knowledge Base Manager – Advisor

Export Development Canada | Exportation et développement Canada

. Own the ongoing maintenance and enhancement of the Export Help Hub knowledge base by creating, updating, validating, and organizing content .

Posted 9/15/2026full-timeOttawa • CanadaMid-LevelSenior💰 CA$84,698 - CA$112,931 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in international trade and export advisory services, with strong capabilities in content management, research, and client engagement. Proficient in both English and French, with a solid understanding of the Canadian export ecosystem and compliance requirements.

Highest-signal resume keywords

International Trade ExperienceContent ManagementResearch and AnalysisBilingual CommunicationCITP or CTS Designation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Export Advisory ServicesContent GovernanceDigital Information SystemsCustoms and Trade ComplianceMarket IntelligenceRisk MitigationProblem-SolvingKnowledge ManagementAI Quality AssuranceInternational Business Development

Soft Skills

Analytical SkillsClient EngagementCommunication SkillsTeam CollaborationIndependent Work

Certifications & Qualifications

CITPCTS

Industry Keywords

Canadian Export EcosystemGovernment ResourcesPrivate-Sector ResourcesTrade PracticesExport RegulationsSmall and Medium-Sized BusinessesSupply Chain ManagementContent StandardsGenerative AIKnowledge Base Management

About the role

Key responsibilities & impact

Own the ongoing maintenance and enhancement of the Export Help Hub knowledge base by creating, updating, validating, and organizing content
Establish and maintain content standards, governance practices, and review processes
Respond to export-related inquiries from Canadian businesses through email, web, chat, social media, and phone
Provide guidance on international sales and marketing, customs and compliance, market intelligence, export regulations, risk mitigation, and trade practices
Monitor and improve the quality of AI-generated responses by identifying content gaps, validating outputs, tagging knowledge, and supporting continuous learning and optimization of the Generative AI experience
Research and synthesize information from internal experts, content repositories, and external trade resources
Identify opportunities to connect companies with relevant EDC products, services, and expertise
Contribute customer insights to improve products, services, processes, and digital experiences
Interact with internal and external parties, including customers, in a team-based but independent manner with limited day-to-day supervision

Requirements

What you’ll need

Undergraduate degree in International Business, Business Administration, Commerce, Finance, or a related field (or equivalent experience)
5+ years of experience in international trade, export advisory services, business consulting, or a related field
Strong understanding of the Canadian export ecosystem, including government and private-sector resources available to exporters
Excellent research, analytical, and problem-solving skills
Experience engaging directly with clients and translating complex information into practical advice
Strong written and verbal communication skills in both English and French
Candidates must be able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents preferred)
Candidates must meet the requisite government security screening requirements
Experience supporting small and medium-sized businesses in international business development, supply chain management, customs and trade compliance
Experience managing knowledge bases, content repositories, content governance, or digital information systems
Familiarity with generative AI knowledge management, prompt design, and/or quality assurance
CITP or CTS designation, or experience as a Trade Commissioner or Trade Officer

Benefits

Comp & perks

Performance-based incentive
Competitive compensation and benefits package
Work-life balance
Hybrid work options
3 to 4 weeks paid vacation
Corporate closure period
Summer early Fridays
No-meeting Fridays
Continuous learning opportunities
Training programs
Workshops
Language training
Inclusive workplace and employment equity
Wellness initiatives
Mental health support
Fitness programs
Volunteer opportunities
Social responsibility programs
Relocation assistance for eligible candidates