Management Systems Analyst

Export Development Canada | Exportation et développement Canada

. Support deployment families and technology teams, particularly the Risk Management and General Services Squad.

Posted 9/26/2026full-timeOttawa • CanadaMid-LevelSenior💰 CA$84,698 - CA$112,931 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Support deployment families and technology teams, particularly the Risk Management and General Services Squad.
Gather, analyze, and validate business requirements.
Ensure alignment among business needs, data, and technology solutions.
Collaborate with product owners, deployment teams, and stakeholders to refine the backlog, design solutions, and deploy products in an agile environment.
Identify and analyze business needs and translate them into structured requirements, user stories, and acceptance criteria.
Assess the impact of solutions on applications, business processes, and data integrity.
Identify dependencies, risks, and integration considerations.
Validate analytical outputs, requirements, and proposed solutions, including AI-generated information.
Present complex issues to stakeholders and facilitate decision-making.
Develop and maintain the documentation and deliverables required for validation, traceability, and deployment.
Prioritize defects, conduct root cause analyses, and validate solutions.
Prepare test scenarios, support user acceptance testing, resolve functional issues, and document test results.
Frame business problems and decision-making questions for analysis, including AI-assisted exploration.
Translate findings into business implications and decision options.
Participate in the Management Systems and Deployment Analysis Community, knowledge-sharing activities, and continuous improvement initiatives.

Requirements

What you’ll need

Bachelor’s degree in business administration, information technology, a related discipline, or an equivalent combination of education and experience.
At least 5 years of experience (Level 17) or 7 years of experience (Level 18) in management systems analysis within a technology solution deployment environment.
Extensive experience researching, analyzing, and documenting business requirements, including creating user stories and acceptance criteria in agile delivery models.
Experience deploying end-to-end solutions, including backlog refinement, defect triage, root cause analysis, and user acceptance testing.
Experience assessing impacts across systems, business processes, and data, and aligning solutions with business objectives and constraints.
Experience validating requirements, analytical outputs, and solutions to ensure accuracy, completeness, and compliance with business rules and data integrity standards.
Experience with digital deployment platforms and modern analytics tools, with the ability to leverage data, automation, and AI-generated insights.
Proven ability to facilitate workshops, lead discussions, and build consensus among stakeholders with competing priorities.
Strong communication, negotiation, and influencing skills with business and technical teams.
Ability to establish, maintain, and develop collaborative relationships with stakeholders across different departments.
Ability to proactively and systematically identify and manage risks, dependencies, and impacts.
Strong analytical and problem-solving skills.
Experience integrating enterprise and cloud platforms (e.g., ServiceNow) using REST APIs, API version management, and authentication mechanisms (e.g., OAuth), while ensuring scalable and reliable integrations.
Ability to work effectively in complex and constantly changing environments.
Understanding of business rules, controls, and risk-sensitive environments.
Fluency in both official languages — a differentiator.

Benefits

Comp & perks

Management Systems Analyst 17: Annual salaries generally range from $84,698 to $112,931, plus performance-based compensation, depending on qualifications and experience.
Competitive compensation and benefits package
Various hybrid work options
Three to four weeks of vacation
Year-end office closure
Shorter summer Fridays
Meeting-free Fridays
Continuous learning opportunities, including training programs, workshops, and language training
Diverse and inclusive workplace
Wellness initiatives, mental health support, and fitness programs
Volunteer activities and social responsibility programs
Relocation assistance available to eligible candidates