FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Principal Enterprise Workflow Platform Architect, ServiceNow CSM
Export Development Canada | Exportation et développement Canada. Define and maintain the architectural vision and roadmap for ServiceNow workflows, playbooks, case management, and automation capabilities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in ServiceNow architecture, enterprise workflow design, and automation solutions, with a strong focus on establishing governance practices and optimizing business processes. Proven ability to lead cross-functional teams and provide technical guidance to align technology investments with business outcomes.
Highest-signal resume keywords
ServiceNow ArchitectureEnterprise Workflow DesignAutomation SolutionsIntegration PatternsAgile Delivery Frameworks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise Technology ArchitecturePlatform ArchitectureBusiness Solution ArchitectureDigital TransformationCase Management SolutionsProcess AutomationData ManagementSecurity ArchitectureAPI ArchitectureOrchestration Solutions
Soft Skills
Consultative SkillsFacilitation SkillsCommunication SkillsInfluencing Skills
Tools & Technologies
ServiceNowAutomation Platforms
Certifications & Qualifications
ServiceNow Certifications
Industry Keywords
Enterprise ArchitectureBusiness Process TransformationGovernance PracticesTechnology RoadmapsTarget-State Architecture
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Define and maintain the architectural vision and roadmap for ServiceNow workflows, playbooks, case management, and automation capabilities
- Define enterprise workflow and automation architecture standards
- Establish target-state architecture across ServiceNow and other automation platforms
- Identify opportunities to standardize, simplify, automate, and optimize business processes
- Establish architecture principles, standards, governance practices, and design patterns for ServiceNow and automation solutions
- Lead architecture reviews and design governance
- Develop integration, security, and data architecture patterns
- Evaluate AI, intelligent automation, and workflow orchestration capabilities
- Create reusable architecture patterns and implementation standards
- Guide multiple delivery teams on enterprise platform adoption
- Conduct feasibility assessments and evaluate emerging platform capabilities and industry trends
- Provide recommendations aligning technology investments with business outcomes
- Provide technical leadership and architectural guidance to product teams, business analysts, developers, and vendors
- Collaborate across Customer Service Management, Legal, Operations, Risk, and Enterprise Architecture domains
Requirements
What you’ll need- University degree in Computer Science, Information Technology, Engineering, Business Technology Management, or a related discipline
- Minimum 10 years of experience in enterprise technology architecture, platform architecture, business solution architecture, or digital transformation initiatives
- Minimum 10 years of hands-on ServiceNow and Automation experience designing and implementing complex enterprise solutions
- ServiceNow Certifications aligned with the position
- Experience architecting enterprise workflows, case management solutions, and process automation capabilities within ServiceNow
- Strong understanding of ServiceNow architecture, platform governance, workflow design, integration patterns, security, data management, and platform scalability
- Experience leading cross-functional business process transformation initiatives involving multiple business units and stakeholder groups
- Ability to analyze complex business requirements and translate them into practical, sustainable technology solutions
- Experience establishing target-state architectures, technology roadmaps, and architecture standards for enterprise platforms
- Enterprise workflow architecture experience
- Integration and API architecture experience
- Experience designing enterprise-scale automation and orchestration solutions
- Consultative, facilitation, and communication skills with the ability to influence business and technology leaders
- Experience working within Agile delivery frameworks and cross-functional product teams
- Ability to work legally in Canada at the time of application; Canadian Citizens or Permanent Residents preferred
- Ability to meet requisite government security screening requirements
Benefits
Comp & perks- Performance-based incentive
- Competitive compensation and benefits package
- Work-life balance
- Hybrid work options
- 3 to 4 weeks paid vacation
- Corporate closure period
- Summer early Fridays
- No-meeting Fridays
- Continuous learning opportunities
- Training programs
- Workshops
- Language training
- Inclusive workplace and employment equity
- Wellness initiatives
- Mental health support
- Fitness programs
- Volunteer opportunities
- Social responsibility programs
- Relocation assistance for eligible candidates