Senior Manager, Customer and Market Experience Analytics

Export Development Canada | Exportation et développement Canada

. Shape and prioritize the quantitative research agenda in partnership with EDC teams .

Posted 9/18/2026full-timeOttawa • CanadaSenior💰 CA$96,557 - CA$128,743 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in leading end-to-end quantitative research initiatives, utilizing advanced statistical techniques and tools such as SPSS and Qualtrics to derive actionable insights. Proven ability to integrate diverse data sources and communicate findings effectively to stakeholders and senior executives.

Highest-signal resume keywords

Quantitative Research LeadershipAdvanced Statistical AnalysisSPSS ProficiencyQualtrics Survey DevelopmentCustomer Experience Analytics

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quantitative AnalyticsMarket ResearchData IntegrationSignificance TestingRegression AnalysisSegmentationPredictive ModelingDriver AnalysisFactor AnalysisChoice Modeling

Soft Skills

Stakeholder CommunicationInfluencing Decision-MakingCoaching and AdvisingCritical AnalysisEthical Research Practices

Tools & Technologies

QualtricsSPSSSurvey PlatformsData DashboardsAnalytical Methodologies

Industry Keywords

Customer InsightsMarket Measurement FrameworksNPS MetricsCustomer Journey AnalysisResearch Governance

About the role

Key responsibilities & impact

Shape and prioritize the quantitative research agenda in partnership with EDC teams
Lead the evolution of customer and market measurement frameworks, including NPS and survey-based metrics
Develop market sizing, segmentation, and opportunity analysis methodologies
Lead complex end-to-end quantitative research initiatives
Program, test, and deploy surveys using Qualtrics
Develop analysis plans and apply advanced statistical techniques
Analyze quantitative data using SPSS and other tools
Optimize surveys, sampling, metrics, and analytical methodologies
Guide external research vendors and oversee the quality of deliverables
Integrate primary and secondary research, operational data, and external market intelligence
Interpret complex datasets and translate findings into recommendations
Analyze customer experience across the stages of the customer journey
Create and maintain dashboards and reports in Qualtrics
Communicate insights to stakeholders and senior executives
Use generative AI responsibly, ethically, and to a high standard
Build partnerships with stakeholders and influence decision-making
Establish research standards, governance principles, and best practices
Advise, coach, and provide critical analysis to colleagues and partners

Requirements

What you’ll need

At least 7 years of progressively responsible experience focused on customer-related quantitative analytics, market research, customer experience analytics, marketing research, or related customer insights roles, including experience overseeing complex research initiatives
University degree in market research, statistics, social sciences, data science, or a related field, or an equivalent combination of education and relevant experience
Demonstrated experience designing and leading end-to-end quantitative research
Advanced experience analyzing quantitative data using SPSS or comparable statistical software
Proficiency in significance testing, regression, segmentation, weighting, driver analysis, factor analysis, predictive modeling, or choice modeling
Proven ability to integrate primary research with operational, behavioral, secondary, or market data
Experience developing, managing, or enhancing customer, brand, market, or customer experience measurement frameworks
Ability to translate complex analysis into clear insights and recommendations for senior executives and non-technical audiences
Proficiency with survey and reporting platforms such as Qualtrics
Demonstrated commitment to research rigor, ethics, data integrity, and quality assurance
Candidates must meet government security requirements
Preference will be given to candidates legally authorized to work in Canada at the time of application

Benefits

Comp & perks

Performance-based compensation
Various hybrid work options
Three to four weeks of vacation
Office closure period
Shorter summer Fridays
Meeting-free Fridays
Relocation assistance available to eligible candidates
Training programs, workshops, and language training
Diverse and inclusive workplace
Wellness initiatives
Mental health support
Fitness programs
Volunteer activities and corporate social responsibility programs
Accommodations available throughout the recruitment process