Senior Sales Operations Associate

Export Development Canada | Exportation et développement Canada

. Provide high-quality operational support to frontline teams by completing sales activities in accordance with service-level agreements .

Posted 9/29/2026contractOttawa • CanadaSenior💰 CA$65,172 - CA$86,898 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales operations and business analysis, with a strong focus on data accuracy, compliance, and effective communication. Proficient in managing customer relationship management systems and supporting operational improvements.

Highest-signal resume keywords

Sales Operations SupportCustomer Relationship Management (CRM)Data Accuracy and ComplianceAdvanced Presentation SkillsFluency in Both Official Languages

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsBusiness OperationsData ManagementProcess ImprovementDocument ReviewOnboardingDue DiligenceAnalysisGovernance StandardsTransaction Processes

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsInterpersonal Skills

Tools & Technologies

ServiceNowCustomer Relationship Management (CRM) Systems

Industry Keywords

Business AdministrationFinanceMarketingEconomicsGovernment Security Requirements

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide high-quality operational support to frontline teams by completing sales activities in accordance with service-level agreements
Manage and prioritize requests received through shared intake channels, including ServiceNow
Execute transaction-related processes, including onboarding, due diligence, document review, and updates to the customer relationship management (CRM) system
Ensure data accuracy and compliance with governance standards
Provide sales operations support to regional directors and relationship managers in EDC’s regional offices
Organize one-on-one meetings with relationship managers to review CRM pipelines, advance new and renewal opportunities, and coordinate documentation
Communicate operational updates, process changes, and requirements during regional office meetings
Identify and support process improvements, change initiatives, and national standards
Lead or support team initiatives and corporate projects by gathering and analyzing information, contributing to planning, and promoting effective execution

Requirements

What you’ll need

Bachelor’s degree in business administration, finance, marketing, economics, or a related field, or an equivalent combination of education and relevant experience
At least 4 years of experience in sales operations, business operations, analysis, or a related field
Fluency in both official languages
Advanced presentation skills
Excellent verbal and written communication skills, with the ability to communicate effectively with internal and external partners
Experience using customer relationship management systems and managing data with a high degree of accuracy
Ability to work legally in Canada at the time of application; preference will be given to Canadian citizens or permanent residents
Ability to meet government security requirements

Benefits

Comp & perks

Performance-based compensation
Competitive compensation and benefits package
Various hybrid work options
Three to four weeks of vacation
Company shutdown period
Shorter summer Fridays
Meeting-free Fridays
Training programs
Workshops
Language training
Diverse and inclusive workplace
Wellness initiatives
Mental health support
Fitness programs
Volunteer activities
Corporate social responsibility programs