ServiceNow CSM Architect

Export Development Canada | Exportation et développement Canada

. Participate in defining and maintaining the architectural vision and roadmap for ServiceNow workflows, case management, knowledge management, and automation capabilities .

Posted 9/19/2026full-timeOttawa • CanadaSenior💰 CA$112,006 - CA$149,341 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in ServiceNow architecture, including workflow design, automation capabilities, and integration patterns. Proven ability to lead cross-functional teams in enterprise architecture initiatives and establish governance practices for technology solutions.

Highest-signal resume keywords

ServiceNow ArchitectureEnterprise ArchitectureWorkflow DesignAutomation SolutionsIntegration Architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise ArchitecturePlatform ArchitectureBusiness Solution ArchitectureWorkflow ArchitectureAutomation CapabilitiesIntegration ModelingData ManagementSecurity ArchitectureAPI ArchitectureDigital Transformation

Soft Skills

Consulting SkillsFacilitation SkillsCommunication SkillsInfluencing Skills

Tools & Technologies

ServiceNowAutomation PlatformsAI CapabilitiesWorkflow Orchestration

Certifications & Qualifications

ServiceNow Certifications

Industry Keywords

Governance PracticesTechnology RoadmapsCross-Functional TeamsAgile DeliveryBusiness Process Transformation

Tech Stack

Tools & technologies

FluxServiceNow

About the role

Key responsibilities & impact

Participate in defining and maintaining the architectural vision and roadmap for ServiceNow workflows, case management, knowledge management, and automation capabilities
Define architecture standards for workflows and automation
Establish target-state architecture in ServiceNow and other automation platforms
Identify opportunities to standardize, simplify, automate, and optimize business processes
Define architecture principles, standards, governance practices, and design patterns for automation, integrations, data, security, and ServiceNow configuration
Lead architecture reviews and design governance
Develop integration, security, and data architecture patterns
Evaluate AI, intelligent automation, and workflow orchestration capabilities
Create reusable architecture patterns and implementation standards
Support multiple delivery teams in adopting enterprise platforms
Conduct feasibility studies, assess new capabilities and trends, and make recommendations
Provide technical leadership and architectural guidance to product teams, analysts, developers, and vendors
Collaborate with ServiceNow services, Legal, Operations, Risk Management, and Enterprise Architecture to ensure end-to-end experiences and alignment with the digital roadmap

Requirements

What you’ll need

University degree in Computer Science, Information Technology, Engineering, Business Technology Management, or a related discipline
At least 10 years of experience in enterprise architecture, platform architecture, business solution architecture, or digital transformation initiatives
At least 10 years of hands-on experience designing and delivering complex enterprise solutions using CSM and automation platforms
ServiceNow certifications relevant to the role
Proven experience designing workflows, case management solutions, and process automation capabilities using ServiceNow
Excellent understanding of ServiceNow platform architecture and governance, workflow design, integration modeling, security, data management, and platform scalability
Experience leading cross-functional business process transformation initiatives
Ability to analyze complex business needs and translate them into practical, sustainable technology solutions
Experience establishing target-state architectures, technology roadmaps, and architecture standards for enterprise platforms
Experience in workflow architecture
Experience with integration and API architectures
Experience designing enterprise-scale automation and orchestration solutions
Strong consulting, facilitation, and communication skills, with the ability to influence leaders
Experience working in Agile delivery environments and with cross-functional product teams
Candidates must be legally eligible to work in Canada at the time of application; Canadian citizens and permanent residents preferred
Candidates must meet government security requirements

Benefits

Comp & perks

Performance-based compensation
Competitive compensation and benefits package
Various hybrid work options
Three to four weeks of vacation
Office closure period
Shorter summer Fridays
Meeting-free Fridays
Continuous learning opportunities
Training programs and workshops
Language training
Diverse and inclusive workplace
Wellness initiatives
Mental health support
Fitness programs
Volunteer activities and corporate social responsibility programs
Relocation assistance for eligible candidates