Credit Card Customer Support Specialist

Extend Your Team

. Respond to customer queries in a timely and effective manner using ZenDesk and Amazon Connect .

Posted 11/9/2026full-timeRemote • PhilippinesMid-LevelSenior💰 ₱70,000 - ₱100,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the financial services sector, particularly with US mortgage and credit card accounts. Proficient in using customer support tools like ZenDesk and Amazon Connect while maintaining strong communication and organizational skills.

Highest-signal resume keywords

Customer Service ExperienceFluency In EnglishZenDesk ProficiencyAmazon Connect ExperienceBachelor's Degree In Financial Services

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceWritten CommunicationProblem-SolvingTime ManagementDetail-Oriented

Soft Skills

CommunicationCollaborationOrganizational Skills

Tools & Technologies

ZenDeskAmazon ConnectAsana

Industry Keywords

Financial ServicesMortgage AccountsCredit Card Accounts

About the role

Key responsibilities & impact

Respond to customer queries in a timely and effective manner using ZenDesk and Amazon Connect
Work with customers to resolve account issues, including payments, statements, and bugs
Deal with escalated customers and provide de-escalation pathways while ensuring issues are fixed
Document and log issues, customer compliments, and complaints
Participate as part of a 24/7 Customer Support team

Requirements

What you’ll need

At least 3 years of customer service experience with US mortgage and credit card accounts
Fluency, clarity, and good diction in English
Superb communication, collaboration, and problem-solving skills
Proficiency, speed, and accuracy in written communication
Great organizational skills and time management abilities
Experience using ZenDesk, Asana, and Amazon Connect
Detail-oriented, particularly regarding financial-service details
Bachelor's Degree or comparable work experience in financial services
Flexibility to work US Pacific time 10 AM to 7 PM with a 1-hour break
Must be amenable to a shifting schedule
Must live in the Philippines

Benefits

Comp & perks

$1,000 USD sign-on bonus for eligible November or December 2026 contractor start dates, paid in two installments at the 2-month and 4-month engagement milestones
HMO Coverage
$121 USD Monthly Meal Allowance
10 Days of Paid Time Off
Annual Rate Increase based on performance
Internet Allowance
Work Devices and Accessories Provided
December Bonus for qualifying performance
Up to 6 weeks of paid additional maternity leave, subject to tenure