Loan Origination Customer Support

Extend Your Team

. Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools .

Posted 10/26/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within the loan and mortgage sector, with a strong focus on communication, problem-solving, and organizational skills. Proficient in utilizing customer communication tools and managing customer experiences effectively.

Highest-signal resume keywords

Loan Origination ExperienceUnderwriting ExperienceCustomer Support Tools ProficiencyBachelor's Degree in Financial ServicesFluency in English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan OriginationUnderwritingCustomer Experience TrackingFinancial Services AccuracyDocumentation and Logging

Soft Skills

Communication SkillsCollaboration SkillsProblem-Solving SkillsOrganizational SkillsTime Management

Tools & Technologies

ZenDeskCRM SystemsGoogle DriveEmail

Industry Keywords

Customer-Facing RolesMortgage Account HandlingUS Loan ExperienceDetail-OrientedCustomer Queries

About the role

Key responsibilities & impact

Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools
Document and log issues, customer compliments, and complaints
Help customers navigate the application flow when required
Track customer experiences across online and offline channels using logs, dashboards, and CRM systems

Requirements

What you’ll need

At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks
Experienced in customer-facing roles in a loan or mortgage account
Superb communication, collaboration, and problem-solving skills
Proficiency, speed, and accuracy in written communication
Fluency, clarity, and good diction in English
Great organizational skills and time management abilities
Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email
Detail-oriented, with strong accuracy in financial-services work
Bachelor's Degree or comparable work experience in financial services
Flexibility to work US Pacific time 9 AM to 6 AM, with a 1-hour break
Must be presently residing in the Philippines