Mortgage Loan Support Specialist

Extend Your Team

. Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools .

Posted 11/12/2026full-timeRemote • PhilippinesJuniorMid-Level💰 ₱80,000 - ₱95,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within the loan and mortgage sector, with a strong focus on communication, organization, and problem-solving. Proficient in utilizing customer communication tools and managing customer experiences effectively.

Highest-signal resume keywords

Loan Origination ExperienceUnderwriting ExperienceCustomer Support Tools ProficiencyBachelor's Degree in Financial ServicesFluency in English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan OriginationUnderwritingCustomer Experience TrackingDetail OrientationWritten Communication Proficiency

Soft Skills

Communication SkillsCollaboration SkillsProblem-Solving SkillsOrganizational SkillsTime Management Abilities

Tools & Technologies

ZenDeskCRM SystemsTask Management ToolsGoogle DriveEmail

Industry Keywords

Financial ServicesCustomer QueriesApplication FlowCustomer ComplaintsCustomer Compliments

About the role

Key responsibilities & impact

Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools
Document and log issues, customer compliments, and complaints
Help customers go through the application flow when required
Track customer experiences across online and offline channels using logs, dashboards, and CRM systems

Requirements

What you’ll need

At least 2 years of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks
Experience in customer-facing roles in a loan or mortgage account
Superb communication, collaboration, and problem-solving skills
Proficiency, speed, and accuracy in written communication
Fluency, clarity, and good diction in English
Great organizational skills and time management abilities
Experience using customer communication tools such as ZenDesk, task management tools, Google Drive, and Email
Detail-oriented, particularly regarding financial-services details
Bachelor's Degree or comparable work experience in financial services
Flexibility to work US Pacific time 9 AM to 6 AM with a 1-hour break
Must be presently residing in the Philippines

Benefits

Comp & perks

$1,000 USD sign-on bonus paid in two installments at the 2-month and 4-month engagement milestones for eligible contractor start dates in November or December 2026
HMO Coverage
$121 USD Monthly Meal Allowance
10 Days of Paid Time Off
Annual Rate Increase
Internet Allowance
Work Devices and Accessories Provided
December Bonus
Additional Maternity Leave — Up to 6 weeks of paid leave, separate from regular PTO