Assistant Store Manager

Extra Space Storage

. Support daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager .

Posted 10/26/2026full-timeAustintown • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and sales acumen while managing daily operations of self-storage facilities. Capable of maintaining high cleanliness standards and performing site maintenance while ensuring customer satisfaction and safety.

Highest-signal resume keywords

Customer-Facing ExperienceSales ExperienceCash HandlingSite MaintenanceHigh School Diploma or GED

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Process ManagementCustomer Account ManagementDaily Site Safety InspectionsCash TransactionsUnit RentalsMoving Supplies SalesBilling ResolutionPhysical LaborCustomer Relationship BuildingProblem Solving

Soft Skills

CommunicationInterpersonal SkillsCustomer ServiceRelationship ManagementConflict Resolution

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Self-Storage OperationsOperational ExcellenceCleanliness StandardsCustomer Needs AssessmentSite Usage Compliance

About the role

Key responsibilities & impact

Support daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager
Ensure facilities meet high cleanliness standards and operational excellence
Build and maintain customer relationships through in-person and phone interactions
Present a structured sales process and manage customer accounts
Identify storage needs and provide tailored solutions
Maximize sales objectives through unit rentals, unit insurance, and moving supplies
Perform continuous site maintenance, including office, building, exterior, and grounds upkeep
Perform daily site safety inspections, including lock checks
Address and resolve customer concerns related to billing, security, auctions, and proper site usage
Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits
Establish and maintain professional relationships with Extra Space employees
Perform additional duties as assigned

Requirements

What you’ll need

1+ year of customer-facing work experience
Sales experience preferred
Current valid driver’s license and access to a reliable personal vehicle is necessary for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn
High School diploma or GED is required; college education is a plus
Ability to perform indoor and outdoor job responsibilities with varying physical demands and exposure to seasonal weather conditions
Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.
Availability to work between multiple stores in the district

Benefits

Comp & perks

A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location)
Outstanding company culture with growth opportunities throughout the U.S.
Competitive starting pay
Paid Time Off accrued throughout the year, increasing with years of service
Generous 401(k) match with Traditional and/or ROTH choices
Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution
EXTRA Healthy Wellness Program with rewards towards your medical premium
BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.