IT Engineer

Extreme Reach

. Provide day-to-day technical support for onsite and remote users across Windows 11 and current macOS environments, including laptops, desktops, mobile devices, email, applications, and peripherals .

Posted 10/23/2026full-timeBurbank • California • United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Windows 11 and macOS environments, managing user accounts within Microsoft 365 and Active Directory, and utilizing endpoint management tools like Microsoft Intune. Strong problem-solving abilities and effective communication skills are essential for assisting both technical and non-technical staff.

Highest-signal resume keywords

Technical Support for Windows 11Microsoft 365 AdministrationActive Directory ManagementEndpoint Management with Microsoft IntuneTroubleshooting Networking Concepts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting SkillsUser ManagementSoftware PatchingNetworking ConceptsIT Security Best PracticesTicketing System ExperienceWindows Server AdministrationPowerShell ScriptingAV Equipment SupportDevice Imaging

Soft Skills

Strong Communication SkillsProblem-Solving SkillsCustomer Service OrientationOrganizational SkillsSelf-Motivated

Tools & Technologies

Microsoft IntuneEndpoint CentralMicrosoft 365Active DirectoryLogitech AV EquipmentPoly AV Equipment

Industry Keywords

IT SupportDesktop SupportHelp DeskService DeskIT Security Procedures

Tech Stack

Tools & technologies

CloudDNSITSMMacOSTCP/IP

About the role

Key responsibilities & impact

Provide day-to-day technical support for onsite and remote users across Windows 11 and current macOS environments, including laptops, desktops, mobile devices, email, applications, and peripherals
Log, track, prioritize, and manage support tickets through the IT service desk system through resolution or escalation
Support meeting room audio/visual technologies and video conferencing systems such as Logitech and Poly
Serve as the primary IT point of contact for the Burbank office, coordinating with global IT teams and external vendors
Manage employee onboarding and offboarding, including account provisioning, access adjustments, device imaging, hardware setup, and equipment recovery
Build, configure, deploy, patch, and maintain Windows and Mac endpoints, mobile devices, and tablets using tools such as Microsoft Intune or Endpoint Central
Maintain hardware and software inventory records and ensure device compliance with company security standards
Administer user accounts, groups, licensing, and access within Microsoft 365 and Microsoft Entra ID / Active Directory
Assist senior engineers with monitoring, maintaining, and basic troubleshooting of local network infrastructure, including Wi-Fi, DNS, DHCP, Group Policy, VPNs, and printers
Enforce established IT security procedures, configuration guidelines, and change management workflows
Participate in local and global IT projects, hardware refreshes, software deployments, and system upgrades
Test software updates, OS patches, and configuration changes before broader deployment
Maintain technical documentation and contribute solutions to the team knowledge base
Identify recurring technical issues and suggest improvements to IT systems and employee workflows

Requirements

What you’ll need

Approximately 2–4 years of professional experience in IT support, desktop support, or help desk roles
Strong troubleshooting skills across Windows 11 and current versions of macOS
Hands-on experience supporting Microsoft 365 applications and services
Working knowledge of Active Directory and/or Microsoft Entra ID (user management, groups, permissions, SSO)
Familiarity with endpoint management tools (e.g., Microsoft Intune, Endpoint Central) and software patching
General understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and IT security best practices
Experience using an IT service management system for ticketing and issue tracking
Willingness to provide occasional support outside standard business hours for maintenance, critical incidents, or project needs
Experience administering Microsoft Intune, Entra ID, or Microsoft 365 services
Exposure to Windows Server administration, PowerShell, or scripting and automation tools
Familiarity with meeting room AV equipment (Logitech, Poly)
Strong verbal and written communication skills with the ability to assist both technical and non-technical staff
Excellent problem-solving skills with a strong customer service orientation and issue ownership
Strong organizational skills to manage multiple priorities effectively in a fast-paced environment
Self-motivated, collaborative, and eager to expand skills in systems, cloud, and networking technologies