FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
IT Support Engineer
Extreme Reach. Manage the IT support queue and provide service desk assistance to internal onsite and remote users .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing IT support for both onsite and remote users, with a strong focus on troubleshooting, endpoint management, and user administration. Proficient in utilizing tools such as Microsoft Intune and Azure AD for effective identity and access management.
Highest-signal resume keywords
Windows 11 SupportMicrosoft 365 AdministrationActive Directory ManagementEndpoint Management with IntunePowerShell Scripting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows 11Mac OS X 13Microsoft 365 AppsActive DirectoryAzure ADPowerShellBash ScriptingEndpoint CentralJamfTroubleshooting
Soft Skills
Excellent CommunicationProblem-SolvingCustomer ServiceAbility to MultitaskCollaboration
Tools & Technologies
Microsoft IntuneLogitech TapPoly StudiosRemote Viewing ApplicationsEDiscoveryDLPAWSEC2WorkSpacesHelp Desk System
Industry Keywords
Hybrid IdentityMFAUser ManagementDocumentationConfiguration ManagementChange ManagementIT InfrastructureCloud TechnologiesCompliance ToolsService Desk
Tech Stack
Tools & technologiesAWSAzureCloudDNSEC2Jamf
About the role
Key responsibilities & impact- Manage the IT support queue and provide service desk assistance to internal onsite and remote users
- Provide day-to-day hardware and software support for PCs, Macs, telephony, mobile devices, email, and applications
- Manage Windows and Mac software updates, operating system installation, configuration, testing, and maintenance
- Build, image, deploy, monitor, maintain, and secure desktops, laptops, and other endpoints
- Support collaboration tools in meeting rooms, including Logitech Tap and Poly Studios
- Install and troubleshoot printers
- Maintain desktop infrastructure and update documentation
- Open and manage technical cases with hardware and software vendors
- Liaise with IT personnel for problem resolution and escalations
- Provision and deprovision users and allocate licenses
- Support hybrid identity and authentication using Azure AD, SSO, and MFA
- Administer mail flow, mailbox management, and email security
- Deploy and manage devices using Microsoft Intune, Jamf, and Endpoint Central
- Provide end-user documentation and training
- Test and apply software and maintenance patches, including WSUS processes
- Administer and support global Active Directory, including DHCP, DNS, Group Policy, and Sites & Services
- Respond to internal and external support requests and own issues through resolution
- Provide technical support remotely to global offices
- Manage incidents and escalations using a help desk system
- Troubleshoot system and application issues and provide feedback
- Document work proactively in the knowledge base and identify service improvements
- Assist with technology infrastructure and software projects
- Follow configuration and change management policies
- Support the development of team members
Requirements
What you’ll need- Knowledge of Windows 11 and Mac OS X 13 and above
- Microsoft 365 Apps, including Outlook, Word, Excel, and OneDrive
- Microsoft Teams and Teams Calling
- Installation, upgrades, testing, troubleshooting, automation, and optimization
- Remote viewing and support applications
- User and group management, permissions, and access control
- Active Directory replication, DNS, domain troubleshooting, Group Policy, domain trusts, and OU structure management
- Experience with hybrid identity environments, including Azure AD Connect and synchronization troubleshooting
- PowerShell and Bash scripting for automation, reporting, and bulk operations
- Conditional Access, MFA, and identity protection strategies
- Compliance tools including eDiscovery, DLP, and audit logging
- Endpoint management systems including Jamf, Intune, and Endpoint Central
- Troubleshooting remote and onsite user issues across multiple endpoint types and operating systems
- Experience with cloud technologies, especially AWS, EC2, and WorkSpaces
- Technical proficiency in IT infrastructure, networks, and systems
- Proven troubleshooting skills
- Experience working in a BAU/Project team
- Excellent communication, documentation, problem-solving, and customer service skills
- Ability to prioritize work, multitask, work independently, and collaborate with local and global teams
- Flexibility, self-motivation, initiative, and willingness to learn
- Ability to follow support desk policies and procedures
- Ability to communicate effectively with technical and non-technical colleagues
Benefits
Comp & perks- Competitive benefits
- Flexible hybrid working approach
- Global diverse community and inclusive culture
- Opportunities to share opinions and contribute to decisions
- Team collaboration, celebrations, and social engagement