Senior Customer Experience Specialist

Extreme Reach

. Build and maintain strong relationships with advertisers and agencies by understanding their business needs and operational pain points .

Posted 11/7/2026full-timeToronto • CanadaSenior💰 CA$75,000 - CA$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital ad operations, campaign activation, and trafficking, with a strong focus on client relationship management and operational efficiency. Proficient in utilizing ad servers and analytics platforms while ensuring adherence to industry standards and specifications.

Highest-signal resume keywords

Digital Ad OperationsCampaign ActivationAd Servers/Campaign Management PlatformsVAST/VPAID StandardsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Video AdvertisingCTV AdvertisingDisplay AdvertisingSocial AdvertisingExcel Data AnalysisNetwork Debugging ToolsCampaign TraffickingQuality AssuranceTag VerificationOperational Efficiency

Soft Skills

Exceptional Communication SkillsAnalytical MindsetProblem SolvingTime ManagementMentoring

Tools & Technologies

Google Campaign Manager 360InnovidFlashtalkingCharles ProxyFiddlerWiresharkMicrosoft Office

Industry Keywords

Ad TechManaged-Service EnvironmentDSPsAd NetworksWeb Publishers

About the role

Key responsibilities & impact

Build and maintain strong relationships with advertisers and agencies by understanding their business needs and operational pain points
Serve as the primary client touchpoint, setting expectations for timelines, specifications, and dependencies while flagging delivery risks
Provide communication and training on platform tools, feature releases, SOP updates, and technical issue resolution
Participate in and lead client calls, kick-offs, publisher introductions, discrepancy reviews, QBRs, and status meetings
Facilitate client migrations and onboarding onto XR’s ad serving and analytics platform
Own digital campaign activation from order or insertion receipt through trafficking, launch, in-flight changes, and post-mortems
Review creative assets, tags, and campaign instructions against platform and publisher specifications
Configure and traffic campaigns across XR’s platform, partner ad servers, DSPs, publishers, and CTV/social environments
Validate tracking, targeting, flighting, and rotation
Perform pre-launch and post-launch QA, including pixel and tag verification
Participate in rotating on-call support for after-hours campaign emergencies
Coach and mentor junior associates, review their work, and escalate complex campaign activations
Identify operational gaps and partner with Operations, Product, Billing, and Sales to improve processes, tooling, self-serve capabilities, and SOP/knowledge-base documentation
Collaborate with Sales, Product Development, Tech Support, and Marketing to champion client needs and represent XR’s value proposition
Create, schedule, and review campaign reporting and metrics for client QBRs and internal reviews
Participate in special organizational projects and assigned duties

Requirements

What you’ll need

5+ years of experience in digital ad operations, campaign activation, trafficking, or ad delivery within an agency, ad tech, or managed-service environment
Strong working knowledge of digital video, CTV, display, and social advertising ecosystems, including VAST/VPAID standards, tags, pixels, and platform specs
Hands-on experience with ad servers/campaign management platforms such as Google Campaign Manager 360, Innovid, Flashtalking, or similar
Familiarity with DSPs, ad networks, and web publishers
Technical aptitude with hands-on exposure to network debugging tools such as Charles Proxy, Fiddler, or Wireshark
Advanced proficiency in Microsoft Office applications
Expert-level spreadsheet skills in Excel for data analysis and QA
Exceptional written and verbal communication skills
Proven ability to manage tight deadlines, prioritize multiple complex accounts, and handle escalations calmly and professionally
Strong analytical mindset with a systematic approach to root-cause problem solving and operational efficiency
Bachelor’s degree or equivalent practical experience

Benefits

Comp & perks

Occasional on-site visits with travel up to 10%
Rotating on-call support for after-hours campaign emergencies as needed