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EY

Account Operations Coordinator – Senior Associate

EY

. Support key account operations for nominated accounts within the Account Support centre .

Posted 11/6/2026full-timeKochi • IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis, financial analysis, and stakeholder management while effectively utilizing Microsoft Office tools and SharePoint for operational excellence. Capable of synthesizing information and providing insights in a fast-paced, client-driven environment.

Highest-signal resume keywords
Financial Analysis SkillsData Reporting SkillsMicrosoft Office ExpertiseSharePoint Management ExperienceProject Management Concepts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisFinancial AnalysisQualitative ResearchQuantitative ResearchData InterpretationProject ManagementNeeds AnalysisStakeholder NegotiationAttention to DetailMultitasking
Soft Skills
Written CommunicationOral CommunicationCollaborationInfluencing SkillsProblem Solving
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointMicrosoft WordSharePointPower PlatformSAP FieldglassAribaMicrosoft 365
Industry Keywords
Professional ServicesClient-Serving ExperienceGlobal OrganizationProcurement RequirementsOperational Excellence

About the role

Key responsibilities & impact
  • Support key account operations for nominated accounts within the Account Support centre
  • Ensure stakeholders receive and understand critical business indicators for accounts
  • Aggregate account information using EY tools and external sources
  • Develop company research packs and share quarterly financial result summaries with account teams
  • Manage content for account databases, websites, and SharePoint sites
  • Collaborate with opportunity and data owners to maintain sales, pipeline, and revenue data hygiene
  • Prepare account meeting packs
  • Develop client organization and account team charts based on organizational hierarchies
  • Maintain data quality in Account Relationship Database, Global Financial Information System, and Customer Relationship Management tools
  • Review, update, and validate critical links with local teams
  • Coordinate pre-employment screening processes and interpret engagement contract documents against screening guidelines
  • Facilitate compliance with client-mandated procurement requirements
  • Identify processes for refinement using digital platforms, automation tools, and analytics
  • Standardize activities and share best practices to achieve operational excellence
  • Manage projects, quality control, reviews, and regular stakeholder updates
  • Facilitate knowledge sharing
  • Understand stakeholder requirements and manage initiatives, objectives, priorities, scope changes, and timelines

Requirements

What you’ll need
  • Any graduate degree with relevant experience
  • Strong Excel and PowerPoint skills
  • Strong written and oral communication skills in a multi-cultural environment
  • Ability to use qualitative and quantitative research and analysis methodologies
  • Financial analysis skills
  • Experience synthesizing information, reviewing data inputs, and providing analytic insights
  • Expert or intermediate-level experience in Microsoft Office, including Word, Excel, and PowerPoint
  • SharePoint management experience
  • Experience in a large global organization preferred
  • Ability to influence and build collaborative relationships with a wide range of stakeholders
  • 3–5 years of hands-on experience in a fast-paced global environment
  • Experience interacting with geographically dispersed professionals
  • Understanding of business research or data interpretation and analysis concepts
  • Ability to balance multiple project requirements and tight deadlines while maintaining attention to detail
  • Understanding of project management concepts and experience working on non-IT projects
  • Data reporting skills preferred
  • Exposure to Power Platform tools such as Power Automate, Power Apps, and Power BI preferred
  • Experience in a fast-moving, client-driven environment preferred
  • Experience using procurement portals such as SAP Fieldglass or Ariba preferred
  • Professional services industry or client-serving experience preferred
  • Experience with Microsoft 365 products, apps, and services
  • Ability to resolve issues independently and in a team
  • Strong needs analysis and stakeholder negotiation skills
  • Attention to detail and quality
  • Willingness to learn new tools, technology, global developments, and processes
  • Ability to multitask and prioritize effectively
  • Experience collaborating virtually with multicultural teams
  • Business acumen and commerciality
  • Above-average competencies in data analysis, business research, writing, presentation, Microsoft tools, communication, and diction

Benefits

Comp & perks
  • Competitive salary
  • Opportunity to build a career at EY with global scale, support, inclusive culture, and technology
  • Professional exposure to diverse EY teams in over 150 countries