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EY

Administrative Relationship Manager – Leader

EY

. Set and manage the strategic direction for approximately 15 Administrative Relationship Managers across multiple US locations .

Posted 10/30/2026full-timeUnited StatesSenior💰 $117,900 - $265,200 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and strategic consulting skills while managing a geographically dispersed team. Proven ability to enhance client relationship management and service delivery in a professional services environment.

Highest-signal resume keywords
People Management ExperienceClient Relationship ManagementChange Management CapabilityExecutive Relationship ManagementStrategic Consulting Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Service Delivery LeadershipOperational ConsistencyPerformance ManagementFeedback GatheringProcess ConsistencyAnalytical Problem SolvingRecruitment and OnboardingResource ManagementService Quality OversightTrend Identification
Soft Skills
LeadershipInfluencingPersuasionNegotiationCollaboration
Certifications & Qualifications
Bachelor's DegreeMBA Degree Preferred
Industry Keywords
Professional ServicesShared ServicesAdministrative Support ModelsGeographically Dispersed TeamsClient Experience

About the role

Key responsibilities & impact
  • Set and manage the strategic direction for approximately 15 Administrative Relationship Managers across multiple US locations
  • Own the ARM charter and ensure exceptional support for EY leaders through relationship management, service quality oversight and operational consistency
  • Build and maintain trusted relationships with senior firm leaders
  • Serve as escalation point for complex service concerns and emerging risks
  • Translate PPMDD and practice needs into practical service solutions
  • Oversee proactive PPMDD outreach, feedback gathering and monitoring of EA-to-PPMDD relationship quality
  • Identify trends, risks and improvement opportunities and close the feedback loop with executives
  • Partner with Administrative Managers, offshore delivery center managers, Program Management and delivery teams
  • Drive process consistency, operational rigor and service excellence across onshore and offshore delivery locations
  • Define and report measures tracking ARM success, service quality and customer experience
  • Lead recruitment, hiring, onboarding, promotions, compensation, performance management, retention, inclusion and other people decisions for the ARM team
  • Coach and advise Administrative Relationship Managers
  • Manage headcount and resources and adapt the ARM model and organizational structure
  • Lead change management for Administrative Services transformation initiatives
  • Share best practices and promote innovation, creativity and collaboration across Enterprise Support Services
  • Serve as US Administrative Operations Co-Leader and key advisor to US ESS Administrative Services leadership

Requirements

What you’ll need
  • A bachelor’s degree or equivalent relevant work experience
  • At least 12 years of relevant experience, including significant people management experience; 15 or more years preferred
  • Experience in client relationship management, customer experience or service delivery leadership in a professional services or shared services environment
  • Experience leading virtual, geographically dispersed teams across multiple sites
  • Willingness to travel within the firm and country as required
  • Ability to work overtime when required; vacation may occasionally need to be deferred based on workload
  • Executive relationship management and strategic consulting skills
  • Strong business acumen
  • Independent decision-making aligned with broader firm objectives
  • Leadership, influencing, persuasion and negotiation skills
  • Demonstrated change management capability
  • Ability to address complex or unprecedented problems using analytical, negotiation and business knowledge
  • Ability to collaborate across functions and lead geographically dispersed teams
  • Ability to create a productive, inclusive environment
  • MBA degree preferred
  • Experience with executive assistant or administrative support models, including nearshore and offshore delivery centers preferred

Benefits

Comp & perks
  • Medical and dental coverage
  • Pension and 401(k) plans
  • Flexible vacation policy
  • EY Paid Holidays
  • Winter/Summer breaks
  • Personal/Family Care leave
  • Other leaves of absence
  • Professional growth opportunities
  • Inclusive culture
  • Equal employment opportunities
  • Reasonable accommodation for qualified individuals with disabilities