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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading application management teams, managing large-scale engagements, and driving service delivery efficiency. Proficient in client management, financial planning, and implementing process enhancements to meet business needs.
Highest-signal resume keywords
Leadership In Application ManagementService Delivery ManagementClient ManagementPMP CertificationITIL Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application ManagementProject ManagementProcess EnhancementKPI MeasurementBusiness Case DevelopmentBudgetingCost ManagementBenefits RealizationMulti-Platform Environment ManagementSAP Landscape Knowledge
Soft Skills
Team-BuildingCommunicationInterpersonal SkillsAnalytical SkillsProblem-Solving
Tools & Technologies
PMPITILITSM
Certifications & Qualifications
ITILPMP
Industry Keywords
Service DeliveryClient SolutionsContinuous ImprovementGlobal EngagementsOnshore-Offshore Model
Tech Stack
Tools & technologiesITSMPMP
About the role
Key responsibilities & impact- Lead and manage overall delivery of SAP services
- Lead and mentor the entire engagement project team
- Foster collaboration, innovation and continuous improvement
- Enable growth and development of handled accounts
- Lead team strategies supporting key metrics and goals
- Identify and pursue new business opportunities
- Create client solutions and value propositions for Application Management
- Develop business cases, business KPIs and Benefits Realization plans
- Measure KPIs
- Drive adoption of new technologies and methodologies
- Identify engagement and client service issues
- Implement process enhancements and drive efficiency in service delivery
- Collaborate with clients to understand business needs and challenges
- Manage large-scale engagements and projects
- Run client status meetings and escalation management discussions
- Deliver executive-level presentations that drive actions and decisions
- Ensure delivery remains within budget and aligns with financial goals
Requirements
What you’ll need- Bachelor’s degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
- At least 15 years of working experience
- At least 8 years of experience in a leadership role focused on Application Management
- Deep understanding of PMP, ITIL and/or ITSM processes and methodology
- Proven track record managing large-scale applications in a complex, multi-platform environment
- Extensive experience in service delivery management, client management and project management in a global setting
- Experience setting up, growing, transforming and delivering application management teams
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Strong client management, analytical and problem-solving skills
- Relevant Service Delivery Certifications, such as ITIL or PMP
- Experience with 2–3 global clients in an onshore-offshore model
- Good understanding of SAP landscape, functions and infrastructure
- Knowledge of budgeting, cost management and financial planning
Benefits
Comp & perks- Support, coaching and feedback from engaging colleagues
- Opportunities to develop new skills and progress your career
- Freedom and flexibility to handle the role in a way that’s right for you
- Education and coaching alongside practical experience
- Individual progression plan
- Challenging and stimulating assignments
- Interdisciplinary environment emphasizing high quality and knowledge exchange