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EY

AV Technology Support Specialist

EY

. Act as dedicated on-site support specialist and technical first point of contact for wavespace meetings and events in the geographic area .

Posted 9/17/2026full-timeSeattle • Washington • United StatesMid-LevelSenior💰 $63,400 - $115,100 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in AV and end-user technology support, with a strong focus on maintaining and troubleshooting wavespace technologies and applications. Proficient in managing live event production and providing exceptional customer service to diverse user groups.

Highest-signal resume keywords
AV/End User Technology SupportEvent Support and Live Event ManagementCertified Technology Specialist (CTS)Cloud Technology (MS Azure)Wavespace Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Hardware Installation and ConfigurationSoftware Deployment and TestingIncident Resolution and TroubleshootingNetwork Configuration AnalysisAV Component SupportWindows 11 SupportApple macOS SupportDigital Signal Processing3D Printer SupportVideo Wall Management
Soft Skills
Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsTime Management SkillsCustomer Service Attitude
Tools & Technologies
Microsoft TeamsZoomWebexMiroSlidoServiceNowMS Surface HubMicrosoft Surface StudioDanteBiAmp
Certifications & Qualifications
Certified Technology Specialist (CTS)
Industry Keywords
AV Industry StandardsLive Event ProductionWavespace TechnologiesCloud TechnologyEnd-User Technology Support

Tech Stack

Tools & technologies
AzureCloudMacOSServiceNowSwitching

About the role

Key responsibilities & impact
  • Act as dedicated on-site support specialist and technical first point of contact for wavespace meetings and events in the geographic area
  • Provide local on-site and off-site support for firm-sponsored wavespace functions and meetings
  • Deploy, install, configure, and test hardware and software for end users
  • Provision and de-provision hardware and software for the wavespace support team
  • Repair end-user and lab hardware and reinstall software to resolve incidents
  • Maintain wavespace technologies including MS Surface Hubs, iPads, Microsoft Surface Studios, digital signal processors, microphone systems, wireless presentation systems, and Microsoft Teams Rooms
  • Support applications including Miro, Slido, Co Create, BlueJeans, Webex, Microsoft Teams, and Zoom
  • Support AV components including video walls, digital touch screens, HD projectors, video matrix switching, cameras, Dante, BiAmp, BrightSign, Mersive Solstice, Sonos, and lighting systems
  • Support AV software including Ventuz, Light Key, AppSpace, Crestron, Q-SYS, Gitbash, OSC Designer, and Chauvet lighting
  • Support lab hardware including MS HoloLens/Meta Quest headsets and 3D printers
  • Support Windows 11 and Apple macOS systems
  • Utilize NAS capabilities and secure storage
  • Interpret specialized network configurations and analyze network issues
  • Maintain on-site event servers using Windows and iPad kiosk modes
  • Communicate and manage vendor relationships
  • Track and resolve incidents and service requests in ServiceNow; identify trends to prevent recurrence
  • Provide after-hours service for escalated issues
  • Maintain understanding of EY Technology services and resolve end-user technology issues
  • Report to the Americas EY Technology wavespace Support Lead and work through matrix management

Requirements

What you’ll need
  • Bachelor's degree in computer related field or equivalent work experience
  • Approximately 3-5 years of experience in AV/end user technology support
  • Experience with event support and live event management/production
  • AV skills/broadcast experience, as the location will have a broadcast studio
  • Knowledge of AV industry standards highly recommended
  • Experience with cloud technology, e.g. MS Azure, beneficial
  • Certified Technology Specialist (CTS) or similar industry certifications desirable
  • Excellent communication, interpersonal, organizational, and time management skills
  • Excellent customer service attitude
  • Ability to work effectively with all levels of end users and IT personnel
  • Ability to communicate in English
  • Deep understanding of wavespace technologies, including IT and AV
  • Strong analytical and decision-making skills
  • Ability to prioritize incidents and communicate priorities to end users

Benefits

Comp & perks
  • Medical and dental coverage
  • Pension and 401(k) plans
  • Flexible vacation policy
  • EY Paid Holidays
  • Winter/Summer breaks
  • Personal/Family Care leave
  • Other leaves of absence
  • Professional growth opportunities
  • Inclusive culture