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EY

AV Technology Support Specialist

EY

. Provide dedicated on-site support and act as the technical first point of contact for wavespace meetings and events .

Posted 9/17/2026full-timeWashington • Washington • United StatesMid-LevelSenior💰 $63,400 - $115,100 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in AV and end-user technology support, with a strong focus on event management and production. Proficient in deploying and configuring hardware and software, while maintaining effective communication and relationships with stakeholders.

Highest-signal resume keywords
AV/End User Technology SupportEvent Management/Production ExperienceCertified Technology Specialist (CTS)Cloud Technology (MS Azure)Excellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Hardware InstallationSoftware ConfigurationAV Systems SupportNetwork Configuration AnalysisWindows 11 SupportApple Mac OS Support3D Printer SupportServiceNow Incident TrackingMiro SupportZoom Support
Soft Skills
Excellent Customer Service AttitudeInterpersonal SkillsOrganizational SkillsTime Management Skills
Tools & Technologies
Microsoft TeamsWebexBluejeansDanteBiAmpBrightSignMersive SolsticeVentuzCrestronQSYS
Certifications & Qualifications
Certified Technology Specialist (CTS)
Industry Keywords
AV Industry StandardsWavespace TechnologiesCloud TechnologyEvent SupportLive Event Management

Tech Stack

Tools & technologies
AzureCloudServiceNowSwitching

About the role

Key responsibilities & impact
  • Provide dedicated on-site support and act as the technical first point of contact for wavespace meetings and events
  • Assist with local on-site and off-site support for firm-sponsored wavespace functions and meetings
  • Deploy, install, configure, and test hardware and software for end users
  • Provision and de-provision hardware and software for the wavespace support team
  • Coordinate repairs and software reinstallation for end-user, lab, and wavespace-specific technologies
  • Support Miro, Slido, Co Create, Bluejeans, Webex, Microsoft Teams, and Zoom
  • Support AV systems including video walls, touch screens, projectors, video matrix switching, cameras, Dante, BiAmp, BrightSign, Mersive Solstice, Sonos, and lighting systems
  • Support AV software including Ventuz, Light Key, AppSpace, Crestron, QSYS, Gitbash, OSC Designer, and Chauvet lighting
  • Support MS HoloLens, Meta Quest headsets, and 3D printers
  • Support Windows 11 and Apple Mac OS at an intermediate level
  • Utilize NAS capabilities and secure storage
  • Interpret specialized network configurations and analyze network issues
  • Maintain on-site event servers and kiosk-mode systems
  • Communicate with and manage vendor relationships
  • Track and resolve incidents and service requests in ServiceNow; identify technical problem trends
  • Provide after-hours service for escalated issues
  • Maintain knowledge of EY Technology services and resolve end-user technology issues
  • Maintain relationships with Regional and Team Leads and the Global Event Enablement team

Requirements

What you’ll need
  • Bachelor's degree in computer related field or equivalent work experience
  • Approximately 3-5 years of experience in AV/end user technology support
  • Event support and live event management/production experience
  • AV skills/broadcast experience
  • Knowledge of AV industry standards highly recommended
  • Experience with cloud technology such as MS Azure is beneficial
  • Excellent communication, interpersonal, organizational, and time management skills
  • Excellent customer service attitude
  • Ability to work effectively with all levels of end users and IT personnel
  • Ability to communicate in English
  • Deep understanding of wavespace technologies, including IT and AV
  • Certified Technology Specialist (CTS) or similar industry certification desirable

Benefits

Comp & perks
  • Medical and dental coverage
  • Pension and 401(k) plans
  • Flexible vacation policy
  • EY Paid Holidays
  • Winter/Summer breaks
  • Personal/Family Care leave
  • Other leaves of absence
  • Professional growth opportunities
  • Inclusive culture
  • Performance-based compensation