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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Technology Infrastructure Management with a strong focus on customer needs and expectations, leveraging ITIL and project management methodologies to drive solution adoption and enhance employee experience. Proven ability to communicate effectively with diverse stakeholders and navigate complex, multicultural environments.
Highest-signal resume keywords
Technology Infrastructure ManagementITIL KnowledgeProject ManagementCustomer Relationship ManagementFinancial Governance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology Infrastructure ManagementITILProject ManagementData Processing OperationsNetworkingEnd-User Technology
Soft Skills
Excellent Communication SkillsFlexibilityProblem SolvingStakeholder EngagementAdaptability
Industry Keywords
Enterprise TechnologyCustomer SatisfactionGlobal Multicultural EnvironmentAccount PlanningSolution Rollout
About the role
Key responsibilities & impact- Serve Enterprise Technology in key markets within the Europe West super region
- Maintain relationships with business stakeholders from Spain, Italy, Portugal and possibly other countries
- Understand customer needs and match them with Enterprise Technology solutions
- Guide customers in navigating the Enterprise Technology organization
- Develop and drive account plans, including prioritization of solution adoption
- Define member firm-specific investments, communicate associated costs and ensure compliance with business cases
- Monitor satisfaction with Enterprise Technology services and ensure continuous improvement
- Provide transparency on technology solution costs and support decision-making
- Build relationships with Enterprise Technology Product Line Leaders and advocate for necessary changes
- Partner with member firm stakeholders on adoption, operation, costs and satisfaction
- Partner with technology leaders on financial governance of solutions
- Advocate for product teams to recognize the business impact of outages and incidents
- Facilitate customer reporting on project progress and financial impact
- Shape customer expectations for solution rollout and adoption
- Work effectively within a matrix organization
Requirements
What you’ll need- Candidate must be located in Europe
- Ability to creatively apply IT to solve business problems, with a focus on customer needs and expectations
- Passion for enhancing employee experience through technology
- Ability to operate successfully in a global multicultural environment
- Ability to communicate financial and technical information to a diverse business audience
- Flexibility to adjust to multiple demands and shifting priorities
- Technology or Business related degree, or equivalent work experience (ideally)
- 10+ years of proven experience in a leadership position (ideally)
- Minimum of 5 years in Technology infrastructure management requiring customer interaction (ideally)
- Strong working knowledge of ITIL and project management (ideally)
- Experienced senior-level leader in Technology Infrastructure management
- Exposure to end-user technology, networking and data processing operations
- Excellent communication skills at executive level
- Ability to deal with a high degree of complexity and ambiguity
Benefits
Comp & perks- Continuous learning and development opportunities
- Tools and flexibility to make a meaningful impact
- Leadership insights, coaching and confidence-building
- Diverse and inclusive culture
- Collaboration on exciting projects with well-known global brands
- Access to an expanding ecosystem of people, learning, skills and insights