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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Microsoft Dynamics 365 CRM solutions, including architecture, design, and implementation across complex enterprise environments. Proven ability to lead large-scale transformation programs while managing stakeholder relationships and ensuring delivery quality.
Highest-signal resume keywords
Microsoft Dynamics 365 CRM ExpertiseSolution Architecture LeadershipEnterprise Application DesignData Migration StrategiesAgile and Scrum Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Dynamics 365 Customer EngagementCRM ArchitectureSystems IntegrationAPI DesignData MigrationMicrosoft Power PlatformC#JavaScriptPlugin DevelopmentTechnical Architecture
Soft Skills
Stakeholder ManagementProblem-SolvingConsulting MindsetTeam LeadershipMentoring
Tools & Technologies
Azure Integration ServicesPower AppsPower AutomateDataversePower BILogic AppsService BusREST APIs
Industry Keywords
Digital TransformationEnterprise ApplicationsCRM SolutionsBusiness DevelopmentClient Presentations
Tech Stack
Tools & technologiesAzureJavaScript
About the role
Key responsibilities & impact- Lead end-to-end design and delivery of Microsoft Dynamics 365 CRM solutions across complex enterprise programs
- Architect scalable, secure, and high-performance solutions aligned with business and technology strategies
- Define and govern CRM architecture standards, implementation best practices, and quality frameworks
- Collaborate with business stakeholders to define CRM vision, digital roadmaps, and transformation initiatives
- Provide technical leadership across multiple projects and workstreams while ensuring adherence to timelines, budgets, and delivery quality
- Oversee CRM application design, integrations, data migration strategies, and enterprise architecture alignment
- Mentor technical teams and solution consultants while fostering innovation and continuous improvement
- Support pre-sales activities, including solution design, effort estimations, proposal development, client presentations, and demonstrations
- Identify and drive business development opportunities, including account expansion, pipeline growth, and cross-selling of CRM and related Microsoft solutions
- Build and maintain executive-level client relationships as a trusted advisor in CRM transformation programs
- Drive proactive risk management, issue resolution, governance, and stakeholder communications throughout engagements
- Support decision-making, resource management, delivery governance, and team leadership activities
Requirements
What you’ll need- Minimum 12+ years of experience in CRM, enterprise applications, digital transformation, or consulting environments
- Minimum 8+ years of hands-on experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement
- Minimum 5+ years serving as a Solution Architect, Technical Architect, Technical Lead, or equivalent leadership role
- Proven experience leading at least 3 large-scale enterprise Dynamics 365 CRM implementations
- Demonstrated experience managing senior stakeholders across business and technology functions
- Experience delivering multi-country, multi-business-unit, or large-scale enterprise transformation programs
- Strong expertise in Microsoft Dynamics 365 Customer Engagement, including Sales, Customer Service, Field Service, Marketing, Customer Insights, and Omnichannel capabilities
- Deep understanding of CRM architecture, solution design, customization, configuration, and extensibility
- Extensive hands-on experience designing enterprise-grade solutions using Microsoft Power Platform
- Strong experience in systems integration, data migration, API design, and enterprise architecture
- Proven ability to lead large-scale programs and manage distributed delivery teams
- Experience with Agile, Scrum, DevOps, and modern software delivery methodologies
- Strong analytical and problem-solving capabilities focused on scalability, performance, and business value realization
- Strong consulting mindset and ability to translate business requirements into technology solutions
- Expertise in Microsoft Dynamics 365, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Customer Insights, Omnichannel Engagement, Microsoft Power Platform, Power Apps, Power Automate, Dataverse, Power BI, Technical Architecture, Azure Integration Services, API Management, Logic Apps, Azure Functions, Service Bus, REST APIs, C#, JavaScript, and plugin development
Benefits
Comp & perks- Access to world-class learning opportunities, certifications, and professional development programs
- Tools, flexibility, and support to build a career aligned with ambitions
- Coaching, mentoring, and leadership development opportunities
- Exposure to leading cloud, CRM, AI, and digital transformation technologies
- Diverse and inclusive culture
- Access to EY's global network of professionals, methodologies, and industry expertise
- Reasonable accommodations during the recruitment process and interviews for individuals with disabilities and special needs