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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in leading Microsoft Dynamics 365 CRM solutions, focusing on architecture, design, and implementation across complex enterprise environments. Proven ability to manage stakeholder relationships, drive digital transformation initiatives, and mentor technical teams while ensuring high-quality delivery.
Highest-signal resume keywords
Microsoft Dynamics 365 CRM ExpertiseSolution Architecture LeadershipEnterprise Application DesignData Migration StrategiesAgile and Scrum Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM ArchitectureSolution DesignCustomization and ConfigurationSystems IntegrationAPI DesignMicrosoft Power PlatformC#JavaScriptPlugin DevelopmentData Analysis
Soft Skills
Stakeholder ManagementProblem-SolvingConsulting MindsetTeam LeadershipCommunication
Tools & Technologies
Microsoft Power AppsPower AutomateDataversePower BIAzure Integration ServicesLogic AppsAzure FunctionsService BusREST APIsDynamics 365 Customer Engagement
Industry Keywords
Digital TransformationEnterprise ApplicationsCRM SolutionsBusiness DevelopmentRisk Management
Tech Stack
Tools & technologiesAzureJavaScript
About the role
Key responsibilities & impact- Lead end-to-end design and delivery of Microsoft Dynamics 365 CRM solutions across complex enterprise programs
- Architect scalable, secure, and high-performance solutions aligned with business and technology strategies
- Define and govern CRM architecture standards, implementation best practices, and quality frameworks
- Collaborate with business stakeholders to define CRM vision, digital roadmaps, and transformation initiatives
- Provide technical leadership across multiple projects and workstreams while ensuring adherence to timelines, budgets, and delivery quality
- Oversee CRM application design, integrations, data migration strategies, and enterprise architecture alignment
- Mentor technical teams and solution consultants while fostering innovation and continuous improvement
- Support pre-sales activities, including solution design, effort estimations, proposal development, client presentations, and demonstrations
- Identify and drive business development opportunities, including account expansion, pipeline growth, and cross-selling of CRM and related Microsoft solutions
- Build and maintain executive-level client relationships as a trusted advisor in CRM transformation programs
- Drive proactive risk management, issue resolution, governance, and stakeholder communications throughout engagements
- Support decision-making, resource management, delivery governance, and team leadership activities
Requirements
What you’ll need- Minimum 12+ years of experience in CRM, enterprise applications, digital transformation, or consulting environments
- Minimum 8+ years of hands-on experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement
- Minimum 5+ years serving as a Solution Architect, Technical Architect, Technical Lead, or equivalent leadership role
- Proven experience leading at least 3 large-scale enterprise Dynamics 365 CRM implementations
- Demonstrated experience managing senior stakeholders across business and technology functions
- Experience delivering multi-country, multi-business-unit, or large-scale enterprise transformation programs
- Strong expertise in Microsoft Dynamics 365 Customer Engagement, including Sales, Customer Service, Field Service, Marketing, Customer Insights, and Omnichannel capabilities
- Deep understanding of CRM architecture, solution design, customization, configuration, and extensibility
- Extensive hands-on experience designing enterprise-grade solutions using Microsoft Power Platform
- Strong experience in systems integration, data migration, API design, and enterprise architecture
- Proven ability to lead large-scale programs and manage distributed delivery teams
- Experience working in Agile, Scrum, DevOps, and modern software delivery methodologies
- Strong analytical and problem-solving capabilities focused on scalability, performance, and business value realization
- Strong consulting mindset and ability to translate business requirements into technology solutions
- Expertise in Microsoft Dynamics 365, Power Apps, Power Automate, Dataverse, Power BI, Azure Integration Services, API Management, Logic Apps, Azure Functions, Service Bus, REST APIs, C#, JavaScript, and plugin development
Benefits
Comp & perks- World-class learning opportunities
- Certifications and professional development programs
- Tools, flexibility, and support to build a career aligned with ambitions
- Coaching, mentoring, and leadership development opportunities
- Exposure to leading cloud, CRM, AI, and digital transformation technologies
- Diverse and inclusive culture
- Global opportunities through EY’s global network, methodologies, and industry expertise
- Reasonable accommodations during the recruitment process for individuals with disabilities and special needs