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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational performance management across global delivery services, focusing on productivity, quality, and compliance. Capable of leading large, diverse teams while driving continuous improvement and strategic workforce planning.
Highest-signal resume keywords
Operational ExcellenceService Delivery ManagementContinuous ImprovementFinancial ManagementLeadership in Global Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisRoot-Cause AnalysisWorkforce PlanningPerformance ManagementProcess ImprovementAI ImplementationDigital TransformationService ManagementGovernance FrameworksChange Management
Soft Skills
Executive CommunicationInfluencing SkillsStakeholder ManagementTeam LeadershipEngagement and Retention
Tools & Technologies
Lean Six SigmaAgile MethodologiesAutomation ToolsAnalytics PlatformsService Catalogs
Certifications & Qualifications
Lean Six Sigma CertificationAgile CertificationChange Management CertificationDigital Transformation Certification
Industry Keywords
Global Delivery ServicesShared ServicesProfessional ServicesFinance OperationsEnterprise Transformation
About the role
Key responsibilities & impact- Own operational performance across all GDS locations, including productivity, utilization, cost, quality, and efficiency
- Build a culture of operational excellence through standardized ways of working, performance management, and continuous improvement
- Optimize organizational structure, delivery economics, and globally integrated delivery models while maintaining quality, risk, and compliance standards
- Own end-to-end service delivery performance, quality, KPIs, and stakeholder satisfaction
- Embed service management disciplines, including service catalogs, service levels, and customer experience measures
- Lead governance forums and serve as the primary escalation point for significant service, operational, or stakeholder issues
- Identify process improvement and transformation opportunities using operational data, root-cause analysis, and frontline insight
- Inform design decisions on process improvements, technology implementation, and the workforce of the future
- Partner with Global Process Owner and transformation teams to pilot and embed improvements, including AI and automation
- Translate the Global Account Support Strategy into operational plans and priorities across all GDS locations
- Partner with Global and Regional Account Support Leaders and Finance leadership
- Lead and develop a large, globally distributed, inclusive, high-performing organization
- Drive talent and performance management, engagement, retention, and succession
- Ensure compliance with GDS talent policies, regulatory requirements, and mandatory learning obligations
- Inform strategic workforce planning and identify future skill and role needs
- Champion upskilling and reskilling in digital, data, analytical, and advisory capabilities
Requirements
What you’ll need- Significant leadership experience within Finance or professional services environments
- Experience leading large, geographically dispersed teams in complex matrix organizations
- Proven track record delivering operational excellence and service delivery excellence across multi-location shared services or GDS environments
- Strong continuous improvement capability using data, root-cause analysis, and performance insight
- Strong financial and operational management capabilities, including productivity, cost, and workforce planning
- Experience managing senior stakeholder relationships across global and regional organizations
- Experience building future-ready capabilities through upskilling and reskilling
- Strong understanding of how AI and GenAI reshape roles, services, and operating models
- Demonstrated success leading change with measurable business outcomes
- Excellent executive communication, influencing, and leadership skills
- German-speaking candidate required
- Experience leading Account Support, Engagement Support, Quote-to-Cash, or related Finance operations within a global professional services environment preferred
- Exposure to large-scale automation, AI, analytics, and digital transformation programs preferred
- Knowledge of global operating models, service management, shared services governance, and enterprise transformation frameworks preferred
- Certifications or experience in Lean Six Sigma, Agile, Change Management, or Digital Transformation methodologies preferred
Benefits
Comp & perks- Continuous learning and development opportunities
- Tools and flexibility to make a meaningful impact
- Coaching and leadership development
- Diverse and inclusive culture
- Collaboration with global EY teams
- Exposure to projects with well-known global brands