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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Identity and Access Management (IAM) solutions, particularly with SailPoint Identity, while effectively managing project KPIs, SLAs, and team performance. Proven ability to lead teams, enhance operational processes, and maintain strong client relationships.
Highest-signal resume keywords
Identity And Access ManagementSailPoint IdentityProject ManagementITIL CertificationClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IAM Solution DesignLog MonitoringPerformance ReportingEffort EstimationSecurity Internal Control ReviewData IntegrationData QualitySystem DesignSoftware DevelopmentProject Governance
Soft Skills
LeadershipProblem-SolvingDecision-MakingCommunicationAnalytical Skills
Certifications & Qualifications
ITIL Certification
Industry Keywords
Managed ServicesCompliance FrameworkAccess GovernanceMaster Data ManagementPre-Sales Experience
About the role
Key responsibilities & impact- Deliver Identity and Access Management support engagements
- Manage project KPIs, SLAs, and Managed Services performance reporting
- Identify improvement opportunities addressing customer pain points and track them to closure
- Drive projects improving operations and support-related processes
- Work with customers and teams to prioritize tickets and manage team capacity
- Handle multiple Managed Services projects in a shared resource model
- Assist with log monitoring, alert and dashboard maintenance, and support staff training
- Transition project delivery and take over postproduction support
- Set up project governance and prepare/present daily, weekly, and monthly stakeholder status reports
- Design, develop, and implement IAM solutions, preferably using SailPoint Identity
- Estimate effort for IAM support engagements
- Act as a trusted advisor and create a positive, supportive work environment
- Review security internal control procedures
- Manage senior-level client relationships
- Present and sell ideas to clients and other decision makers
- Coordinate, review, and implement other requests
- Manage team HR functions including hiring, training, planning and assigning work, coaching and development, talent and performance management, and annual reviews
Requirements
What you’ll need- Bachelor's Degree required
- Strong experience delivering Identity and Access Management support engagements
- Understanding of the compliance framework from the Identity Management perspective
- Experience managing project KPIs, SLAs, and Managed Services performance reporting
- Experience driving projects to improve operations and support-related processes
- Managed Services experience handling multiple projects in a shared resource model
- Experience with log monitoring, alert and dashboard maintenance, and training support staff
- Preferably ITIL Certified
- Experience transitioning project delivery and taking over postproduction support
- Proven leadership, judgment, problem-solving, and decision-making abilities
- Experience setting up project governance and preparing/presenting daily, weekly, and monthly status reports
- Prior IAM solution design, development, and implementation experience, preferably with SailPoint Identity
- Effort estimation experience for IAM support engagements
- Experience reviewing security internal control procedures
- Experience managing senior-level client relationships
- Experience presenting to clients and decision makers
- Pre-sales, proposal, and RFP experience is an added advantage
- Technical know-how in IT security, networks, operating systems, databases, web technologies, and application development
- Strategic and tactical thinking in information-sensitive businesses
- Ability to lead small teams
- Experience managing team HR functions, including hiring, training, work planning, coaching, development, talent and performance management, and annual reviews
- Understanding of data integration, data quality, data architecture, Master Data Management, project lifecycle phases, best practices, and processes
- Good understanding of Access Governance and Data Quality
- Excellent communication, analytical, judgment, and management skills
- Experience with requirements definition, system design, and software development
Benefits
Comp & perks- Global scale and support
- Inclusive culture
- Technology and support to develop professionally
- Opportunity to build a unique career
- Work with diverse EY teams in over 150 countries